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Segaofice
Freshman
5 years ago
Solved

I can't log into the mobile app

When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made...
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Segaofice
Freshman
5 years ago
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I will try that when I get home and report back if that works, thank you.
Segaofice's avatar
Segaofice
Freshman
5 years ago
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Looks like that works great, thank you for all the help.
  • Liz's avatar
    Liz
    Moderator
    5 years ago
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    Good morning Segaofice,

     

    Wonderful! Thanks for confirming. Have a great rest of your week!

    -Liz

     

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can't log into the mobile app","id":"message:128443","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:117208"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:128443"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128443"},"body@stripHtml({\"truncateLength\":200})":"When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made...","body@stringLength":"283","rawBody":"When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made sure I had the email setup as per the other app help questions here on the forums.","kudosSumWeight":0,"postTime":"2020-10-21T06:09:03.041-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data 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I can't log into the mobile app","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128563"},"parent":{"__ref":"ForumReplyMessage:message:128552"},"body":"Looks like that works great, thank you for all the help.","body@stringLength":"56","rawBody":"Looks like that works great, thank you for all the 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Hi segaofice,

\n\n

 

\n\n

Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

\n\n

 

\n\n

If you have other concerns with regards to log in, please let me know.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-10-23T15:08:50.161-04:00","lastPublishTime":"2020-10-23T15:08:50.161-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3957},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:128443/message:128551","readOnly":true,"editFrozen":false,"body@stringLength":"509","rawBody":"

Hi segaofice,

\n\n

 

\n\n

Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

\n\n

 

\n\n

If you have other concerns with regards to log in, please let me know.

\n\n

 

\n\n

Thanks,

\n\n

Liz

","kudosSumWeight":1,"repliesCount":3,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128551_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:128627":{"__typename":"ModerationData","id":"moderation_data:128627","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:128627":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:128627","revisionNum":1,"uid":128627,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:128563"},"conversation":{"__ref":"Conversation:conversation:128443"},"subject":"Re: I can't log into the mobile app","moderationData":{"__ref":"ModerationData:moderation_data:128627"},"body":"

Good morning Segaofice,

\n\n

 

\n\n

Wonderful! Thanks for confirming. Have a great rest of your week!
\n
\n-Liz

\n\n

 

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Good morning Segaofice,

\n\n

 

\n\n

Wonderful! Thanks for confirming. Have a great rest of your week!
\n
\n-Liz

\n\n

 

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