Modem issue
Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work
Forum Discussion
The state code 3.1.1
ItsJustin,
This state code is usually due to the coaxial cable in the back of the modem being loose or damaged. In order to replace that whole wire it would require a tech to come out. Before we do that, you can try unscrewing the cable from the back of the modem and checking for a bent pin. After that you can screw it back on tightly and see if that changes anything. If not let me know. -Damian
Checked the pin there isn’t a bend
ItsJustin,
Ok, it sounds like we are going to need to send a technician out. Please private message me the best dates and times that work best for you. I will follow up with more dispatch details through there. You can send a private message to me by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . If you would instead like to speak with a representative over the phone while scheduling this appointment please call 1-866-347-3292. -Damian
