Forum Discussion

7155570761's avatar
7155570761
New Poster
5 years ago

modem shuts down

I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later
  • Liz's avatar
    Liz
    5 years ago

    Hi 7155570761,

     

      It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Have a good weekend!

     

    -Liz

     

Liz's avatar
Liz
Moderator

Hi 7155570761,

 

Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped. 

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

7155570761's avatar
7155570761
New Poster
5 years ago

it is still rebooting 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi 7155570761,

     

    Thank you for letting me know. Let me escalate this to our corporate engineers and I'll update you once I have any news to share.  Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,
    Liz

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi 7155570761,

     

      It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Have a good weekend!

     

    -Liz

     

    • Nanaboo1's avatar
      Nanaboo1
      Freshman
      5 years ago
      Hi,
      I'm very new to all of this...I am having this problem and it was just set up today...I think I emailed myself. How do I get to the tech? Yes, I am sad😥
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        Nanaboo1 

         

        It would be best for you to start a new topic for your issue in order to keep it separate.  You can do so here.

         

        Make sure to describe the issue and any troubleshooting that may have been done thus far, if any.  

         

        In the meantime, if you haven't done so already, and it's been more than a couple of hours since your installation, unplug the HughesNet modem at the wall outlet, wait for at least sixty seconds, then plug it back in.  After doing this, make sure to wait around five minutes before going back online, which should give the modem enough time to update and be ready.  This may help and it may not, but it's worth a try.