Forum Discussion

7155570761's avatar
7155570761
New Poster
6 years ago
Solved

modem shuts down

I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later
  • MarkJFine's avatar
    MarkJFine
    6 years ago

    Sometimes the modem's cached DNS gets corrupted. What this does is prevents it from converting the http address to a numerical IP address... basically how the internet works.

     

    Best way to fix it is to just reboot the modem by going here and clicking on the Reboot at the top. After it comes back to life in about 5 minutes or so you should be ok.

     

    If you still can't get to those pages it means the corrupted DNS entry had propagated to one of your devices, so try the following:
    1. Turn off all devices connected to the modem either by LAN cable or via wifi.

    2. Power down the modem by unplugging its power plug from the wall.

    3. Wait a minute, then plug the modem's power cord back into the wall.

    4. Wait another 5 minutes or so and turn on your devices, one by one.

    What makes the DNS problem a pesky one is that different devices will propagate the bad information, which could be 'hiding' somewhere. This process ensures the modem gets a clean DNS that the devices will also reset from.

Liz's avatar
Liz
Moderator
6 years ago

Hi 7155570761,

 

Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped. 

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

7155570761's avatar
7155570761
New Poster
6 years ago

it is still rebooting 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi 7155570761,

     

    Thank you for letting me know. Let me escalate this to our corporate engineers and I'll update you once I have any news to share.  Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,
    Liz

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi 7155570761,

     

      It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Have a good weekend!

     

    -Liz

     

    • Nanaboo1's avatar
      Nanaboo1
      Freshman
      5 years ago
      Hi,
      I'm very new to all of this...I am having this problem and it was just set up today...I think I emailed myself. How do I get to the tech? Yes, I am sad😥
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        Nanaboo1 

         

        It would be best for you to start a new topic for your issue in order to keep it separate.  You can do so here.

         

        Make sure to describe the issue and any troubleshooting that may have been done thus far, if any.  

         

        In the meantime, if you haven't done so already, and it's been more than a couple of hours since your installation, unplug the HughesNet modem at the wall outlet, wait for at least sixty seconds, then plug it back in.  After doing this, make sure to wait around five minutes before going back online, which should give the modem enough time to update and be ready.  This may help and it may not, but it's worth a try.

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shuts down","id":"message:122651","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:102723"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:122651"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122651"},"body@stripHtml({\"truncateLength\":200})":" I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later ","body@stringLength":"201","rawBody":"

I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later

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it is still rebooting 

","body@stringLength":"34","rawBody":"

it is still rebooting 

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Hi 7155570761,

\n\n

 

\n\n

  It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

\n\n

 

\n\n

Have a good weekend!

\n\n

 

\n\n

-Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2020-04-17T13:00:55.268-04:00","lastPublishTime":"2020-04-17T13:00:55.268-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":16624},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122651/message:123239","customFields":[],"readOnly":false,"repliesCount":4,"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"visibilityScope":"PUBLIC","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEyMzQ5MSwxMjM0OTE","node":{"__ref":"ForumReplyMessage:message:123491"}}]}},"ModerationData:moderation_data:122758":{"__typename":"ModerationData","id":"moderation_data:122758","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:122724":{"__typename":"ModerationData","id":"moderation_data:122724","status":"APPROVED","rejectReason":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:122724":{"__typename":"ForumReplyMessage","id":"message:122724","revisionNum":1,"uid":122724,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:122651"},"subject":"Re: modem shuts down","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122724"},"body":"

Hi 7155570761,

\n\n

 

\n\n

Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped. 

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stringLength":"339","rawBody":"

Hi 7155570761,

\n\n

 

\n\n

Thank you for the update. I've sent another command to your modem, please let me know if by tomorrow the rebooting has stopped. 

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","author":{"__ref":"User:user:16464"},"isEscalated":null,"postTime":"2020-04-09T16:11:00.499-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":7},"Revision:revision:122758_1":{"__typename":"Revision","id":"revision:122758_1","lastEditTime":"2020-04-10T11:36:20.554-04:00"},"QueryVariables:ReplyList:message:122758:1":{"__typename":"QueryVariables","id":"ReplyList:message:122758:1","value":{"id":"message:122758","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990369000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1739990369000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1739990369000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1739990369000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1739990369000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1739990369000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hi 7155570761,

\n\n

 

\n\n

Thank you for letting me know. Let me escalate this to our corporate engineers and I'll update you once I have any news to share.  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,
\nLiz

\n\n

 

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I'm very new to all of this...I am having this problem and it was just set up today...I think I emailed myself. How do I get to the tech? Yes, I am sad😥","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"158","kudosSumWeight":0,"postTime":"2020-04-22T19:41:57.617-04:00","lastPublishTime":"2020-04-22T19:41:57.617-04:00","metrics":{"__typename":"MessageMetrics","views":7016},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122651/message:123491","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEyMzQ5MiwxMjM0OTI","node":{"__ref":"ForumReplyMessage:message:123492"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:123492":{"__typename":"ModerationData","id":"moderation_data:123492","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:123492":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:123492","revisionNum":1,"uid":123492,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:123491"},"conversation":{"__ref":"Conversation:conversation:122651"},"subject":"Re: modem shuts down","moderationData":{"__ref":"ModerationData:moderation_data:123492"},"body":"

Nanaboo1 

 

It would be best for you to start a new topic for your issue in order to keep it separate.  You can do so here.

 

Make sure to describe the issue and any troubleshooting that may have been done thus far, if any.  

 

In the meantime, if you haven't done so already, and it's been more than a couple of hours since your installation, unplug the HughesNet modem at the wall outlet, wait for at least sixty seconds, then plug it back in.  After doing this, make sure to wait around five minutes before going back online, which should give the modem enough time to update and be ready.  This may help and it may not, but it's worth a try.

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