Forum Discussion
More Slow 5 Gen download speeds
Can you post a few speed test results? Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others. In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.
When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi. It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time. If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF... http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf
Hi Daryl,
I ran new diagnostics on your site and I'm not seeing anything lately that would cause concern. I'm currently discussing your case with engineering. To recap, you're experiencing buffering videos via Amazon Firestick, regardless of the VDS status, and all webpages load slowly, is that correct?
- Liz,
That is correct. I think it was better before the beam change, I did experience buffering on the firestick, but not to the point where it would lose the connection. Good morning Daryl,
Thank you for the confirmation and the additional bit of info, I've relayed this to engineering. I'll post back once I have any updates to share.
Your cooperation, patience, and understanding are much appreciated.
- Thanks for the update Liz.
Good morning Daryl,
Engineering got back to me and said they're planning on a capacity expansion on your beam. No mention of when, but the engineer will update me after the expansion is complete. I'll keep you informed.
