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macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Liz wrote:

Hi TJ,

 

Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.

 

 

 

Cool Liz, I will make sure to report what I experience. TJ

Manuel's avatar
Manuel
New Poster
9 years ago

Hey Liz,

I am also in the foothills of Northern CA above Sacrament.   I've been having slow internet problems since installation in July. Sometimes it will go up for a few minutes, then back down. Speed tests constantly vary. I keep calling support and they keep telling me the fix will happen. When????  My download speed is between .17 (yes point one seven) and 30 Mps. Sometimes a 1Mb file takes 5 minutes to upload.  Sometimes it will not even load a page.  What is up?  Is there a fix?