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macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

Liz's avatar
Liz
Moderator
9 years ago

Good morning mattboring78,

 

Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

mikehvac's avatar
mikehvac
Freshman
9 years ago

I have the same problem since October. My download speeds rangefrom 1.13 up to 16.47 in a five minute period with frequent disconnects. I talked to a tech who was very nice but no help. Ihave also emailed with no replies..Looking for some good news soon.