Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

No internet

Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?
Performance
  • Damian's avatar
    Damian
    4 years ago

    hooterville,

     

     

    From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage. 

     

    -Damian 

hooterville's avatar
hooterville
Senior

Hi,

  No, we hadn't been using the internet at all. Had been at work all day and the storms came shortly after I got home. Maybe something did an update that is connected to the WiFi, I just don't know what it was. Guess we'll just have to be more aware for the next few days.

 

Mary

Damian's avatar
Damian
Moderator
4 years ago

hooterville,

 

 

From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage. 

 

-Damian 

  • hooterville's avatar
    hooterville
    Senior
    4 years ago

    Thank you for this information Damian,

     

    Mary