bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Hi;
Just ran three tests at testmy site. Between 6:00 p.m. and 6:30 p.m.
They were as follows;
Test 1. 404 Kbps. Hughes network
Test 2. 5.63 Mbps. AT&T - my daughter's hotspot
Test 3. 545 Kbps. Hughes network
I would prefer to stay with Hughes -- but if this is going to run into months.....
Please - can anything be done?
Bkeeper
Another week gone by --SAME STORY -- Slow in evenings - constant buffering (thank goodness for my daughter and her cell phone "hotspot"). Sure am not getting the service I am paying for, - doesn't seem right, you'd think they would at least adjust the cost. Still have no complaint with Hughes (except for the last few weeks) -- if they could only fix the speed problem and I didn't feel like they were ignoring me.
Yeup... That's why even forum regulars have mostly backed out of Jupiter One speed issues... nothing can be done till enough users actually upgrade, and if someone needs immediate relief it's suggested they upgrade... Of course those on Gen4 Ultra might get upset by that statement... Fact is simple, nothing can be done.
I just upgraded to Gen5. It is FAST!
I spoke to the installer about how slow Gen4 is. He said that it is completely full and will continue to be slow until people upgrade to Gen5. Therefore, if you want speed, you must upgrade because there is no telling how long it will take for enough people to upgrade for you to regain your speed.
This is probably why people are not getting help concerning their slow speed. There is nothing that they can do at this time.
Hi:
Seems like you're the only one that is not ignoring me - that has been the most irritating and upsetting part of this whole mess. The moderators/techs act as if they just hope the problem will go away if they don't do anything. Even just a note once a week to say they are still on the job would help.
I recognize the problem and am still wishing and hoping.
Would like to go to Gen5 -- but can't afford the extra (average over the next two years) almost $500 per year. AND how do I know the problem wont resurface with Gen5? The fine print still reads the same. I kept my end of the bargain and payed for the service every month. What about Hughes?
At least this last week was slightly better - most (not all) of the time I was able to stream Netflix with little or no buffering -- But, in the evening - don't try anything else! Most of the time the speed stayed above 1.0 Mbps, didn't drop into the Kbps. Just barely enough to stream Netflix and not much else. Still VERY slow, not what I signed up for years ago. Daytime speed had a definite improvement.
Will let you know what happens next week.
Thanks
bkeeper,
What plan and modem do you have now? How much are you paying now? Did you call HughesNet to find out if they can give you a deal?
I called them and got a really good deal as far as the new modem for Gen5. I am on the 20/50 plan which is $49.99 for the first year. After that it goes to $69.99. My plan under Gen4 was $79.99 for 15/50.
It is clear that your speed is not going to change for quite a while.
" Still VERY slow, not what I signed up for years ago."
It gets slower with time because more people are added to the beam.
bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
