Forum Discussion

Hnet57's avatar
Hnet57
Freshman
5 years ago
Solved

Problem with phone/voice-garbled voice output

Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so the...
Voice
  • Liz's avatar
    Liz
    5 years ago

    Good morning Hnet57,

     

    I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

     

    Thanks,

    Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
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Hnet57 wrote:

Hi Liz.  I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.   

 

"They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference."  -  Liz

Hnet57's avatar
Hnet57
Freshman
5 years ago
Copy Link
Thanks for the reply. I eventually saw the post from Liz. Unfortunately at the same time Liz was responding with her post I was also crafting my dissertation. I’ll try to be more patient.
  • Liz's avatar
    Liz
    Moderator
    5 years ago
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    Good morning Hnet57,

     

    I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

     

    Thanks,

    Liz

  • Hnet57's avatar
    Hnet57
    Freshman
    5 years ago
    Copy Link
    Hi Liz! I am happy to report that the phone service is working great now. We have made a few long calls and everyone was clear and no calls were dropped. Thanks to you and team for resolving this issue. I think we can close this problem report out.
  • Liz's avatar
    Liz
    Moderator
    5 years ago
    Copy Link

    Wonderful to hear that Hnet57, thank you for the confirmation! Have a great weekend!

     

    -Liz

     

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with phone/voice-garbled voice output","id":"message:123614","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:105767"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:123614"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123614"},"body@stripHtml({\"truncateLength\":200})":"Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so the...","body@stringLength":"397","rawBody":"Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so there should be a work order in place. I thought I would try this user site as well. It’s almost like the ATA does not translate my voice Properly. Please help since the service in currently unusable.","kudosSumWeight":0,"postTime":"2020-04-24T16:17:17.546-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Voice","text":"Voice","time":"2017-04-16T19:56:32.662-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123614_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12367},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:123614":{"__typename":"Conversation","id":"conversation:123614","solved":true,"topic":{"__ref":"ForumTopicMessage:message:123614"},"lastPostingActivityTime":"2020-05-01T15:11:26.759-04:00","lastPostTime":"2020-05-01T15:11:26.759-04:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:123614":{"__typename":"ModerationData","id":"moderation_data:123614","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:123614_1":{"__typename":"Revision","id":"revision:123614_1","lastEditTime":"2020-04-24T16:17:17.546-04:00"},"ForumReplyMessage:message:123927":{"__typename":"ForumReplyMessage","id":"message:123927","conversation":{"__ref":"Conversation:conversation:123614"},"uid":123927,"revisionNum":1,"author":{"__ref":"User:user:105767"},"readOnly":true,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Problem with phone/voice-garbled voice output","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123927"},"parent":{"__ref":"ForumReplyMessage:message:123916"},"body":"Thanks for the reply. I eventually saw the post from Liz. Unfortunately at the same time Liz was responding with her post I was also crafting my dissertation. I’ll try to be more patient.","body@stringLength":"187","rawBody":"Thanks for the reply. I eventually saw the post from Liz. Unfortunately at the same time Liz was responding with her post I was also crafting my dissertation. I’ll try to be more 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Good morning Hnet57,

\n\n

 

\n\n

I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

\n\n

 

\n\n

Thanks,

\n\n

Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2020-05-01T10:51:06.930-04:00","lastPublishTime":"2020-05-01T10:51:06.930-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":16172},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:123614/message:123963","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"257","rawBody":"

Good morning Hnet57,

\n\n

 

\n\n

I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?

\n\n

 

\n\n

Thanks,

\n\n

Liz

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Hnet57 wrote:

Hi Liz.  I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.   

 

\"They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference.\"  -  Liz

","body@stringLength":"670","rawBody":"
 wrote:

Hi Liz.  I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.   

 

\"They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference.\"  -  Liz

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Problem with phone/voice-garbled voice output","moderationData":{"__ref":"ModerationData:moderation_data:123967"},"body":"Hi Liz! I am happy to report that the phone service is working great now. We have made a few long calls and everyone was clear and no calls were dropped. Thanks to you and team for resolving this issue. I think we can close this problem report out.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2020-05-01T14:49:21.774-04:00","lastPublishTime":"2020-05-01T14:49:21.774-04:00","metrics":{"__typename":"MessageMetrics","views":8204},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:123614/message:123967","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"248","rawBody":"Hi Liz! I am happy to report that the phone service is working great now. We have made a few long calls and everyone was clear and no calls were dropped. Thanks to you and team for resolving this issue. I think we can close this problem report out.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123967_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:123971":{"__typename":"ModerationData","id":"moderation_data:123971","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:123971":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:123971","revisionNum":1,"uid":123971,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:123967"},"conversation":{"__ref":"Conversation:conversation:123614"},"subject":"Re: Problem with phone/voice-garbled voice output","moderationData":{"__ref":"ModerationData:moderation_data:123971"},"body":"

Wonderful to hear that Hnet57, thank you for the confirmation! Have a great weekend!

\n\n

 

\n\n

-Liz

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Wonderful to hear that Hnet57, thank you for the confirmation! Have a great weekend!

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-Liz

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