Forum Discussion
Problem with phone/voice-garbled voice output
Greetings. I am new to this voice service from HughesNet and just installed it a couple of days ago. The Incoming caller sounds clear but my voice is garbled. I called in to complain about this so the...
Good morning Hnet57,
I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?
Thanks,
Liz
Hnet57 wrote:Hi Liz. I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.
"They have located the likely source of your concerns and are looking to get this squared away on our end to see if that makes a difference." - Liz
Thanks for the reply. I eventually saw the post from Liz. Unfortunately at the same time Liz was responding with her post I was also crafting my dissertation. I’ll try to be more patient.
Good morning Hnet57,
I appreciate your patience while our VOIP team addressed this for you. This should be fixed by now, can you please confirm that your recent calls are clearer?
Thanks,
Liz
- Hi Liz! I am happy to report that the phone service is working great now. We have made a few long calls and everyone was clear and no calls were dropped. Thanks to you and team for resolving this issue. I think we can close this problem report out.
Wonderful to hear that Hnet57, thank you for the confirmation! Have a great weekend!
-Liz
