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maratsade's avatar
maratsade
Distinguished Professor IV
4 months ago

Puzzle: no internet with state code 0.0.0.

Damian​ , Remy​ , For the last 3 days, the internet has stopped working in the evenings, while the modem displays state code 0.0.0. and no errors whatsoever.  I've done all the troubleshooting I can...
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maratsade's avatar
maratsade
Distinguished Professor IV
4 months ago

Thank you, Damian.  This is really very strange. The internet came back at midnight, following the same pattern as for the last few days . 

I totally understand the difficulty in figuring out what may be going on when there are no errors that can give a clue. I’m at a loss myself. The modem reports no errors, and the devices recognize there’s a network but  report no internet connection. Then at midnight everything comes back.

And of course there’s a long holiday weekend to complicate things!  Murphy’s Law.   

I appreciate you looking into this, and I hope someone will figure out what‘s going on.  Enjoy the long weekend!

Damian's avatar
Damian
Moderator
4 months ago

maratsade ,

 

Absolutely and I am happy to help. I just wanted to update you and let you know this issue has been successfully escalated and is currently being investigated.  As soon as information is made available to me I will update you ASAP. I truly hope it resolves on its on even before the issue is determined but if not, I apologize for the inconvenience.  -Damian 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 months ago

    Damian​ , thank you for escalating this . It might have resolved on its own, but I am waiting until tonight to be sure, and will update you.  I'm still curious to know what can cause such a strange issue.