Forum Discussion
Slow inconsistant connection
My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...
Just to confirm Beam 68 is currently experiencing issues so this is accurate. Engineers are working on this and I am still waiting on an update. @Trijfree I apologize for the inconvenience and I will stay up to date on the status of the beam.
-Damian
Any updates on when this issue will be fixed?
After running remote diagnostics on your equipment, it actually appears you are not being affected by beam 68 issues as beam 68 does not appear to be experiencing issues anymore. You are actually experiencing speed issues due to exceeding your monthly data usage which is resulting in slower speeds every month. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of this, the only device connected to your network has fair/poor signal. Managing your monthly data expenditure and moving your device closer to the modem will help these issues. You can also use an ethernet cord especially for unsupported functions such as remote desktop. While remote/vpn related activates can be done with our service, it is not recommended or reliable due to the inherent latency. -Damian
"beam 68 does not appear to be experiencing issues anymore"
Still experiencing issues where I'm at.
We are getting conflicting reports about beam 68. Currently it is not on the list of degraded beams but was on the day I originally replied to the posts. It looks like your specific issues were escalated pretty highly so I'm sure Liz will update you soon. Hopefully beam 68 no longer being on the list means they are making progress. The OP has a perfectly running system and only appears to be affected by poor device signal and throttled speeds. -Damian
Hi Damian,
My issue is not due to going over my limit. I had been experiencing this issue before I had my equipment replaced. The issue has continued after as well. My modem is on my desk 1 foot away from my desktop PC. You saw the speeds I was getting on my first post. I was not over my limit when the test was performed and when I did go over my limit I purchased more data of which I still have 1.5 g left. Use a direct connect does not solve this issue. I have used Hughesnet for years. I know how it is supposed to perform. Something is not working correctly. This issue happens with the desktop and the laptop. Please advise.
There are no detectable issues with the system that can be seen remotely other than what was already said. This may mean you will need to have a case escalated to our advanced technical support team. You can do this by calling our support line at 1-866-347-3292. They may take you through basic troubleshooting steps one last time before escalation. That team has access to tools I do not. Deeper troubleshooting can be preformed during that process. -Damian
