My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...
After running remote diagnostics on your equipment, it actually appears you are not being affected by beam 68 issues as beam 68 does not appear to be experiencing issues anymore. You are actually experiencing speed issues due to exceeding your monthly data usage which is resulting in slower speeds every month. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of this, the only device connected to your network has fair/poor signal. Managing your monthly data expenditure and moving your device closer to the modem will help these issues. You can also use an ethernet cord especially for unsupported functions such as remote desktop. While remote/vpn related activates can be done with our service, it is not recommended or reliable due to the inherent latency. -Damian
My issue is not due to going over my limit. I had been experiencing this issue before I had my equipment replaced. The issue has continued after as well. My modem is on my desk 1 foot away from my desktop PC. You saw the speeds I was getting on my first post. I was not over my limit when the test was performed and when I did go over my limit I purchased more data of which I still have 1.5 g left. Use a direct connect does not solve this issue. I have used Hughesnet for years. I know how it is supposed to perform. Something is not working correctly. This issue happens with the desktop and the laptop. Please advise.
There are no detectable issues with the system that can be seen remotely other than what was already said. This may mean you will need to have a case escalated to our advanced technical support team. You can do this by calling our support line at 1-866-347-3292. They may take you through basic troubleshooting steps one last time before escalation. That team has access to tools I do not. Deeper troubleshooting can be preformed during that process. -Damian
How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!
Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian
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inconsistant connection","id":"message:140216","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:43974"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140216"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140216"},"body@stripHtml({\"truncateLength\":200})":"My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...","body@stringLength":"1595","rawBody":"My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that is not true. I have had hughesnet for years. I have worked remote desktop with hughesnet for years and there is something very wrong with the service I am getting. Below are my results. graph results at: https://testmy.net/quickstats/Tjfree Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Thu Jul 06 2023 @ 12:28:14 pm UP 4 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 2KyNnBvmW Thu Jul 06 2023 @ 12:27:28 pm DN 25 MB 1.42 0.18 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us fNiFSCXXg Thu Jul 06 2023 @ 11:53:37 am UP 1.3 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0hjkC5JRC Thu Jul 06 2023 @ 11:52:24 am DN 25 MB 1.51 0.19 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us t281fLEWf Thu Jul 06 2023 @ 11:49:36 am UP 4 MB 2.03 0.25 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us gh4X7xI-n Thu Jul 06 2023 @ 11:49:00 am DN 2.3 MB 1.2 0.15 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us xRKF4PZe6 Thu Jul 06 2023 @ 11:46:42 am DN 2.3 MB 2.37 0.3 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0x2ernmTm Thu Jul 06 2023 @ 11:30:54 am DN 25 MB 0.42 0.05 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us RbEFwJ6ZB","kudosSumWeight":1,"postTime":"2023-07-06T12:39:34.057-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:140216_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8645},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:140216":{"__typename":"Conversation","id":"conversation:140216","solved":false,"topic":{"__ref":"ForumTopicMessage:message:140216"},"lastPostingActivityTime":"2023-07-17T18:29:23.893-04:00","lastPostTime":"2023-07-17T18:29:23.893-04:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:140216":{"__typename":"ModerationData","id":"moderation_data:140216","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140216_1":{"__typename":"Revision","id":"revision:140216_1","lastEditTime":"2023-07-06T12:39:34.057-04:00"},"ForumReplyMessage:message:140280":{"__typename":"ForumReplyMessage","id":"message:140280","conversation":{"__ref":"Conversation:conversation:140216"},"author":{"__ref":"User:user:43974"},"revisionNum":1,"uid":140280,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow inconsistant connection","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140280"},"parent":{"__ref":"ForumReplyMessage:message:140273"},"body":"
Hi Damian,
My issue is not due to going over my limit. I had been experiencing this issue before I had my equipment replaced. The issue has continued after as well. My modem is on my desk 1 foot away from my desktop PC. You saw the speeds I was getting on my first post. I was not over my limit when the test was performed and when I did go over my limit I purchased more data of which I still have 1.5 g left. Use a direct connect does not solve this issue. I have used Hughesnet for years. I know how it is supposed to perform. Something is not working correctly. This issue happens with the desktop and the laptop. Please advise.
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Hi Damian,
My issue is not due to going over my limit. I had been experiencing this issue before I had my equipment replaced. The issue has continued after as well. My modem is on my desk 1 foot away from my desktop PC. You saw the speeds I was getting on my first post. I was not over my limit when the test was performed and when I did go over my limit I purchased more data of which I still have 1.5 g left. Use a direct connect does not solve this issue. I have used Hughesnet for years. I know how it is supposed to perform. Something is not working correctly. This issue happens with the desktop and the laptop. Please advise.
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After running remote diagnostics on your equipment, it actually appears you are not being affected by beam 68 issues as beam 68 does not appear to be experiencing issues anymore. You are actually experiencing speed issues due to exceeding your monthly data usage which is resulting in slower speeds every month. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of this, the only device connected to your network has fair/poor signal. Managing your monthly data expenditure and moving your device closer to the modem will help these issues. You can also use an ethernet cord especially for unsupported functions such as remote desktop. While remote/vpn related activates can be done with our service, it is not recommended or reliable due to the inherent latency. -Damian
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After running remote diagnostics on your equipment, it actually appears you are not being affected by beam 68 issues as beam 68 does not appear to be experiencing issues anymore. You are actually experiencing speed issues due to exceeding your monthly data usage which is resulting in slower speeds every month. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of this, the only device connected to your network has fair/poor signal. Managing your monthly data expenditure and moving your device closer to the modem will help these issues. You can also use an ethernet cord especially for unsupported functions such as remote desktop. While remote/vpn related activates can be done with our service, it is not recommended or reliable due to the inherent latency. -Damian
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There are no detectable issues with the system that can be seen remotely other than what was already said. This may mean you will need to have a case escalated to our advanced technical support team. You can do this by calling our support line at 1-866-347-3292. They may take you through basic troubleshooting steps one last time before escalation. That team has access to tools I do not. Deeper troubleshooting can be preformed during that process. -Damian
There are no detectable issues with the system that can be seen remotely other than what was already said. This may mean you will need to have a case escalated to our advanced technical support team. You can do this by calling our support line at 1-866-347-3292. They may take you through basic troubleshooting steps one last time before escalation. That team has access to tools I do not. Deeper troubleshooting can be preformed during that process. -Damian
How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!
How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!
Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian
Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian
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