Forum Discussion

Freshman

2 years ago

Slow inconsistant connection

My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...

Data Management

Performance

Trijfree

Freshman

2 years ago

How do I get to advanced support? I was on the phone 45 minutes and the lady said everything was fine. I asked to go to next level of support and she basically said no because everything was fine. Any advice would be appreciated. Thanks!

Damian

Moderator

2 years ago

Trijfree

Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian

maratsade
Distinguished Professor IV
2 years ago
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Thank you, Damian!

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Below are my results. graph results at: https://testmy.net/quickstats/Tjfree Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Thu Jul 06 2023 @ 12:28:14 pm UP 4 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 2KyNnBvmW Thu Jul 06 2023 @ 12:27:28 pm DN 25 MB 1.42 0.18 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us fNiFSCXXg Thu Jul 06 2023 @ 11:53:37 am UP 1.3 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0hjkC5JRC Thu Jul 06 2023 @ 11:52:24 am DN 25 MB 1.51 0.19 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us t281fLEWf Thu Jul 06 2023 @ 11:49:36 am UP 4 MB 2.03 0.25 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us gh4X7xI-n Thu Jul 06 2023 @ 11:49:00 am DN 2.3 MB 1.2 0.15 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us xRKF4PZe6 Thu Jul 06 2023 @ 11:46:42 am DN 2.3 MB 2.37 0.3 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0x2ernmTm Thu Jul 06 2023 @ 11:30:54 am DN 25 MB 0.42 0.05 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us RbEFwJ6ZB","kudosSumWeight":1,"postTime":"2023-07-06T12:39:34.057-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:140216_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8647},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:140216":{"__typename":"Conversation","id":"conversation:140216","solved":false,"topic":{"__ref":"ForumTopicMessage:message:140216"},"lastPostingActivityTime":"2023-07-17T18:29:23.893-04:00","lastPostTime":"2023-07-17T18:29:23.893-04:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:140216":{"__typename":"ModerationData","id":"moderation_data:140216","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140216_1":{"__typename":"Revision","id":"revision:140216_1","lastEditTime":"2023-07-06T12:39:34.057-04:00"},"ForumReplyMessage:message:140324":{"__typename":"ForumReplyMessage","id":"message:140324","conversation":{"__ref":"Conversation:conversation:140216"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":140324,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow inconsistant connection","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140324"},"parent":{"__ref":"ForumReplyMessage:message:140302"},"body":"

Trijfree

","body@stringLength":"1056","rawBody":"

Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian

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Thank you, Damian!

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Thank you, Damian!

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