So about a week ago my modem unexpectedly stopped working. I've only had HN service for a few weeks. Today I recieved the replacement refurbished unit. I followed the instructions and plugged in ...
Regarding Windows 10 updates, the most common days for monthly updates are Tuesdays, and most often the second and fourth Tuesday of the month. It's colloquially known as "Patch Tuesday". However, with that said, Windows updates can be released at any time.
Now, regarding your speed issue, there is a setting change in the HughesNet modem that may help. It would be best to perform this setting change with a LAN cable connected device, if you have one available. If you do not have one available and you use your WiFi connected laptop, you may lose the connection temporarily after you complete the change, but your laptop should reconnected within a few seconds. If your laptop is not set to connect automatically, you'll have to reconnect it in the same way you connect each time you start the laptop.
Perform the steps as follows...
Go to the System Control Center and click on WiFi Settings on the lower left. Use "admin" as the password (without the quotes). Click "Advanced Setup", then "Wireless". Then, in the 2.4Ghz settings on the right, change the Wireless Mode to "11n only" and the Bandwidth to "20/40 MHz". Then click Save Settings at the bottom. At this point, whatever you have connected via WiFi will probably lose its connection. Again, if you have your laptop set to connect automatically it should reconnect within a few seconds. If not, again, you'll have to reconnect it manually, in the same manner you connect to the WiFi each time you start the computer if you connect manually each time.
Once you've reconnected, see if your speed has improved relative to your other device.
Change to look like the following, and change ONLY the settings in the two red boxes, then click Save Settings at the bottom.
Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment. I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.
I hope the visit goes well and you're back online soon!
I hope this is not going to be another one of those threads where everything is fixed, but you can't figure out what was actually done. I was betting on a bad radio, just because not much can go wrong with coax unless it's physically damaged.
Nope, the coax was good, it ended up being the radio that had went faulty. The technician said that the one installed with the dish was a refurbished unit and it had more than likely just hit its end-of-life. He claimed the replacement I got was a new unit, so hopefully I wont run into this particular issue again for a long time.
Now keep in mind I had to replace the modem as well because it would not power on. So with that in mind my only educated guess is that the weatherproofing on the radio must have failed during the most recent thunderstorm and allowed rain to get inside and cause a internal short. So the next morning when I hooked the modem back up and connected power it zapped both devices. Then over the next few days the moisture evaporated, which is why it didnt also short out the replacement modem.
I would say it could have been a lightning strike, however, I had completely disconnected the modem long before the storm started. Plus I would assume a lightning strike would have been pretty easy to diagnose by the tech.
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to set up replacement refurbished modem.","id":"message:110793","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:81192"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:110793"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110793"},"body@stripHtml({\"truncateLength\":200})":" So about a week ago my modem unexpectedly stopped working. I've only had HN service for a few weeks. Today I recieved the replacement refurbished unit. I followed the instructions and plugged in ...","body@stringLength":"1224","rawBody":"
So about a week ago my modem unexpectedly stopped working. I've only had HN service for a few weeks.
Today I recieved the replacement refurbished unit. I followed the instructions and plugged in the coax, network, and power cabled before plugging the power supply into my surge protector.
Now the paper included with the modem says that the initalization process will take about 60 minutes. I noticed that the modem has lights turning on and off and its rebooting, so I just assumed this is normal.
About 90 minutes later I notice that I still cannot access the modem dashboard and it is still power cycling.
Here is what it does starting at a power cycle. 1. The power button is a orangeish white color, all other LED's other than WIFI are illuminated white, WIFI is not illuminated at all. 2. Power button turns pure white, all other LED's turn off. 3. After a few minutes the power LED will flash red and the entire process will start again.
I tried contacting the live chat, and outside of having me unplug the modem and wait 30 second and try again, they were unable to help. Hoping someone here might be able to help.
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Thanks! Everything is back up and running now. :)
","body@stringLength":"56","rawBody":"
Thanks! Everything is back up and running now. :)
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Good morning reluttr,
\n\n
\n\n
Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment. I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.
\n\n
\n\n
I hope the visit goes well and you're back online soon!
Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment. I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.
\n\n
\n\n
I hope the visit goes well and you're back online soon!
\n\n
\n\n
\n\n
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I hope this is not going to be another one of those threads where everything is fixed, but you can't figure out what was actually done. I was betting on a bad radio, just because not much can go wrong with coax unless it's physically damaged.
Hope we both get an answer soon.
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Nope, the coax was good, it ended up being the radio that had went faulty. The technician said that the one installed with the dish was a refurbished unit and it had more than likely just hit its end-of-life. He claimed the replacement I got was a new unit, so hopefully I wont run into this particular issue again for a long time.
Now keep in mind I had to replace the modem as well because it would not power on. So with that in mind my only educated guess is that the weatherproofing on the radio must have failed during the most recent thunderstorm and allowed rain to get inside and cause a internal short. So the next morning when I hooked the modem back up and connected power it zapped both devices. Then over the next few days the moisture evaporated, which is why it didnt also short out the replacement modem.
I would say it could have been a lightning strike, however, I had completely disconnected the modem long before the storm started. Plus I would assume a lightning strike would have been pretty easy to diagnose by the tech.
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It most likely is as you suggest, as in connecting the modem to a shorted radio caused it to go kaput, as well.
I'm just glad it's now fixed. :)
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