Forum Discussion
Repeatedly losing network connection
So, I posted this issue on the Apple support community site, and got helpful answers in just a day. I was able to set up a wired connection, took about 12-14 hours, but the download finished. Nothing to do with Century Link.
The problem you are experiencing is not a HughesNet issue but an Apple and Century Link issue. When Century Link backbone pathways are clogged (which seem to happen often), this increases network latency, and some things (notably everything Apple, from downloads to iCloud) think there is no network connection, when in fact there is. It is unfortunate that this is happening, but it's not really an issue with the ISP, and while it'd be cool to get data restored, it's not really appropriate in this case, as this is an issue outside of the ISP.
Your best bet is to keep trying the downloads, preferably between 2 and 7 am. To save data, you may want to try the downloads once a week only. Alternatively, and if this is available to you, try the downloads somewhere where there's stable wifi, such as a college or university.
pentangle wrote:I have been trying for days to download the Big Sur version of the Apple OS without success. After some time, (this morning I was able to get 10 Gigs of the 12G downloaded) I get an error message that the network connection was lost. This has happened regardless of time of day or night, ususlly I get much less downloaded.I have run through an enormous amount of data trying to get this update. I am fairly sure this is a HughesNet issue as other downloads from other sources go normally. I would appreciate some input or help here, also, if you would like to restore some data (I saw my "Bonus" date drop from 22% to 12% this morning) that would be appreciated and appropriate.
I really don't know what Century Link has to do with my situation, Hughes is my ISP, I have no connection to Century Link that I am aware of. Here's the facts as I see them: Hughes is slow, just barely qualifing as broadband on a good day, but mostly just slow. Hughes is unreliable, speeds vary wildly depending on time of day, weather and load. Hughes pricing seems to me to be predatory, I am paying more for lower speeds with a ridiculous data cap than I ever have in my internet usage. I really don't understand why all you "Disttinguished Professors" insist on defending a clearly substandard service. I would really like to hear from someone at HughesNet instead of you all.
I understand Hughes is providing service to areas without wired capability, but really?
