Forum Discussion

sharleen's avatar
sharleen
Freshman
6 years ago

Replace modem HT2000W

I think I need my modem HT2000W replaced. The only lights that are on is
Power and WIFI and everything in between is off. I work from home and need the internet to do my job. How can I get the modem replaced as soon as possible?
Thanks.
Need modem replaced ASAP
  • Liz's avatar
    Liz
    6 years ago

    Hi sharleen,

     

    Thanks for bringing this to my attention. I've shipped you a modem, please expect it soon. You can use the box it comes in to return the old modem. There will be a return label in the outer pouch of the box.

     

     

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Hi sharleen,

     

    Thanks for bringing this to my attention. I've shipped you a modem, please expect it soon. You can use the box it comes in to return the old modem. There will be a return label in the outer pouch of the box.

     

     

    • sharleen's avatar
      sharleen
      Freshman
      6 years ago
      I received the modem replacement and everything is working and good to go!

      Thanks and Happy New Year!!
      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Glad to hear it, Sharleen! Have a happy new year!

    • sharleen's avatar
      sharleen
      Freshman
      6 years ago
      Can I get my account credited for the days that I don’t have service?