Forum Discussion

Freshman

8 years ago

Solved

Returning Equipment

I cancelled my service last month and still have not rec'd a return equipment package and fear being charged for not returning the equipment. I know i have to return the Satellite Modem and Radio Asse...

cancellation

return equipment

retana003

Freshman

8 years ago

Does hughes net assist in removing the radio attenena? There is no way I could do that on my own.

Liz

Moderator

8 years ago

Good morning retana003,

The instructions I linked does cover what to do if you need assistance de-installing the equipment. For questions or assistance hiring a professional installer to remove your HughesNet equipment, contact Hughes Customer Care at 1-866-347-3292.

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I know i have to return the Satellite Modem and Radio Asse...","body@stringLength":"330","rawBody":"I cancelled my service last month and still have not rec'd a return equipment package and fear being charged for not returning the equipment. I know i have to return the Satellite Modem and Radio Assembly, but do not have any way to remove the Radio Assembly. How do I go about this? Does Hughes Net assist in this service??
","kudosSumWeight":0,"postTime":"2018-01-17T12:17:43.810-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:cancellation","text":"cancellation","time":"2017-09-02T12:54:25.111-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:return equipment","text":"return equipment","time":"2018-01-17T12:18:16.288-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:92324_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":25443},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:92324":{"__typename":"Conversation","id":"conversation:92324","solved":true,"topic":{"__ref":"ForumTopicMessage:message:92324"},"lastPostingActivityTime":"2018-01-24T16:42:20.135-05:00","lastPostTime":"2018-01-24T16:42:20.135-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:92324":{"__typename":"ModerationData","id":"moderation_data:92324","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:92324_3":{"__typename":"Revision","id":"revision:92324_3","lastEditTime":"2018-01-19T19:05:31.552-05:00"},"ForumReplyMessage:message:92790":{"__typename":"ForumReplyMessage","id":"message:92790","conversation":{"__ref":"Conversation:conversation:92324"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":92790,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Returning Equipment","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:92790"},"parent":{"__ref":"ForumReplyMessage:message:92515"},"body":"

Good morning retana003,

","body@stringLength":"314","rawBody":"

Good morning retana003,

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There is no way I could do that on my own.","body@stringLength":"97","rawBody":"Does hughes net assist in removing the radio attenena? 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Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

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Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

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