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retana003's avatar
retana003
Freshman
8 years ago
Solved

Returning Equipment

I cancelled my service last month and still have not rec'd a return equipment package and fear being charged for not returning the equipment. I know i have to return the Satellite Modem and Radio Asse...
cancellation
return equipment
  • Liz's avatar
    Liz
    8 years ago

    Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

     

Amanda's avatar
Amanda
Moderator
8 years ago
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Hi poulson4,

 

If you are looking for instructions on how to remove a dish along with its mount, then you are correct, those instructions are not included as we only send you a box for returning your radio transmitter (a piece from the arm of the dish), the HughesNet modem and powercord. The actual reflector and mounting equipment is not required. 

 

Thank you,

Amanda

poulson4's avatar
poulson4
Sophomore
8 years ago
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My answer “No they do not” was for the question asked if HughesNet assists in removing the dish/ antenna.
  • Liz's avatar
    Liz
    Moderator
    8 years ago
    Copy Link

    Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

     

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Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

\n

\n

 

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Thanks for clarifying your post, poulson4. We do offer assistance in deinstalling if it is requested.

\n

\n

 

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Hi poulson4,

\n

 

\n

If you are looking for instructions on how to remove a dish along with its mount, then you are correct, those instructions are not included as we only send you a box for returning your radio transmitter (a piece from the arm of the dish), the HughesNet modem and powercord. The actual reflector and mounting equipment is not required. 

\n

 

\n

Thank you,

\n

Amanda

","body@stringLength":"427","rawBody":"

Hi poulson4,

\n

 

\n

If you are looking for instructions on how to remove a dish along with its mount, then you are correct, those instructions are not included as we only send you a box for returning your radio transmitter (a piece from the arm of the dish), the HughesNet modem and powercord. The actual reflector and mounting equipment is not required. 

\n

 

\n

Thank you,

\n

Amanda

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