While my download speeds are lower than normal this week (based on TestMyNet), my upload speeds and latency are just really, really bad. Prior to this period of poor performance, average upload test results have been 1.75-2.0 Mbps, but this week it is consistently in the range of 0.04-0.06 Mbps (97% slower than normal). Upload tests are averaging 3-8 Mbps, with one test anomaly at a "normal" 25 Mbps.
Latency measured today has averaged 1800-6300 ms, which has been pretty consistent for the past 10 days since performance went south. Previously it normally tested at 600-1300 ms.
Yet the system status shows no problems or state codes, other than a solid row of red Xs for RTT.
Browsing via wired LAN works most of the time, albeit at a painfully slow pace - complex web pages take 45-90 seconds to open, or freeze and fail to open. Opening a simple Google search page takes 30-45 seconds. Browsing via WiFi is more difficult, as the built-in 2.4 GHz WiFi drops out periodically, and our Eero system is out most of the time.
Rebooting the modem helped to improve things for a while last week, but no longer.
Can I get a service tech to come test the system on-site?
Day 15 Update: After 24 hours of red Xs on the RTT line of diagnostics, I rebooted the Hughes modem again first thing this morning and I have experienced slightly better performance in the six hours since then. Following is test data from TestMyNet.
Latency: Generally 900 to 1600 ms, with a couple of outliers at 6000 ms.
Upload: 0.08 to 0.19 Mbps (Still 93% degradation from past normal of 1.75-2.0 Mbps).
Download: 2.5 to 5.5 Mbps, with one outlier at 23.4 Mbps.
RTT problems: None indicated in HughesNet diagnostics since reboot.
State Codes / Other Problems: None indicated in the past six hours.
Browsing performance: Most websites open fairly quickly via LAN connection, but still difficult to get some sites to open via WiFi.
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Starting this morning I am getting RTT errors semi-continuously that keeps me from accessing the internet via ethernet or wifi.
Day 15 Update: After 24 hours of red Xs on the RTT line of diagnostics, I rebooted the Hughes modem again first thing this morning and I have experienced slightly better performance in the six hours since then. Following is test data from TestMyNet.
Latency: Generally 900 to 1600 ms, with a couple of outliers at 6000 ms.
Upload: 0.08 to 0.19 Mbps (Still 93% degradation from past normal of 1.75-2.0 Mbps).
Download: 2.5 to 5.5 Mbps, with one outlier at 23.4 Mbps.
RTT problems: None indicated in HughesNet diagnostics since reboot.
State Codes / Other Problems: None indicated in the past six hours.
Browsing performance: Most websites open fairly quickly via LAN connection, but still difficult to get some sites to open via WiFi.
","body@stringLength":"886","rawBody":"
Day 15 Update: After 24 hours of red Xs on the RTT line of diagnostics, I rebooted the Hughes modem again first thing this morning and I have experienced slightly better performance in the six hours since then. Following is test data from TestMyNet.
Latency: Generally 900 to 1600 ms, with a couple of outliers at 6000 ms.
Upload: 0.08 to 0.19 Mbps (Still 93% degradation from past normal of 1.75-2.0 Mbps).
Download: 2.5 to 5.5 Mbps, with one outlier at 23.4 Mbps.
RTT problems: None indicated in HughesNet diagnostics since reboot.
State Codes / Other Problems: None indicated in the past six hours.
Browsing performance: Most websites open fairly quickly via LAN connection, but still difficult to get some sites to open via WiFi.
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While my download speeds are lower than normal this week (based on TestMyNet), my upload speeds and latency are just really, really bad. Prior to this period of poor performance, average upload test results have been 1.75-2.0 Mbps, but this week it is consistently in the range of 0.04-0.06 Mbps (97% slower than normal). Upload tests are averaging 3-8 Mbps, with one test anomaly at a \"normal\" 25 Mbps.
Latency measured today has averaged 1800-6300 ms, which has been pretty consistent for the past 10 days since performance went south. Previously it normally tested at 600-1300 ms.
Yet the system status shows no problems or state codes, other than a solid row of red Xs for RTT.
Browsing via wired LAN works most of the time, albeit at a painfully slow pace - complex web pages take 45-90 seconds to open, or freeze and fail to open. Opening a simple Google search page takes 30-45 seconds. Browsing via WiFi is more difficult, as the built-in 2.4 GHz WiFi drops out periodically, and our Eero system is out most of the time.
Rebooting the modem helped to improve things for a while last week, but no longer.
Can I get a service tech to come test the system on-site?
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While my download speeds are lower than normal this week (based on TestMyNet), my upload speeds and latency are just really, really bad. Prior to this period of poor performance, average upload test results have been 1.75-2.0 Mbps, but this week it is consistently in the range of 0.04-0.06 Mbps (97% slower than normal). Upload tests are averaging 3-8 Mbps, with one test anomaly at a \"normal\" 25 Mbps.
Latency measured today has averaged 1800-6300 ms, which has been pretty consistent for the past 10 days since performance went south. Previously it normally tested at 600-1300 ms.
Yet the system status shows no problems or state codes, other than a solid row of red Xs for RTT.
Browsing via wired LAN works most of the time, albeit at a painfully slow pace - complex web pages take 45-90 seconds to open, or freeze and fail to open. Opening a simple Google search page takes 30-45 seconds. Browsing via WiFi is more difficult, as the built-in 2.4 GHz WiFi drops out periodically, and our Eero system is out most of the time.
Rebooting the modem helped to improve things for a while last week, but no longer.
Can I get a service tech to come test the system on-site?
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