The corporate reps are here M-F, generally during business hours, and they can check your modem remotely and see if they find anything. Leave the modem plugged in so they can communicate with it.
These things might get you a faster response:
Weather at your end OR at the ground station (always located in a different state from where you live) can affect the signal.
Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed, as per the subscriber agreement. Advertisements are not binding; the subscriber agreement is.
You might be asked to perform tests (if you have case numbers, tests you performed may be included in the agent's notes and you may not have to perform them again.
Good luck! I hope this gets resolved quickly.
