Forum Discussion
Severe speed issues, is there an issue at Hughes?
Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
-Liz
Hi Danny89,
Thanks for posting and working with the community regarding your speed concerns. As maratsade mentioned, trying to run speed tests while subject to the Fair Access Policy won't be useful. So, I've sent you a data token to use at your convenience and run tests then. I also ran diagnostics on your site and aside from being out of data, the HughesNet equipment is working normally.
I understand that you noticed slow performance even on another PC directly plugged in, but just wanted to point out that this "HP709499" device that's on the 2.4 GHz network only has a fair signal strength. I suggest moving it closer to the modem or even directly connecting it to the modem.
Let me know once you've run some new tests after using the data token so I can check them out on your TMN profile. Thank you!
-Liz
Thanks! I'll begin testing soon! Just got online
That device is a printer on the far end of my house, shouldnt be of much trouble
Edit: As of right now, with a short burst of tests at 25MB, its running perfectly fine. I'll keep it up over the night and morning to see if its ok!
Edit 2: Its holding very good speeds while I have data. Need to keep a watch on it for a couple of days, but either the throttle was being very cruel to me compared to usual, or the Modem needed to be contacted. Hopefully it'll stay up and when I run out of the token data, run like it should when throttled normally. That ultra slow speed was very close to not having internet at all!
