Forum Discussion

arceus213's avatar
arceus213
Sophomore
8 years ago

Signal going down for some reason

Serial Number: B1-0005494030-A4

So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Right now, I'm able to access the internet, but the signal could go low again. The current diagnostic code is 0000-0000-0000-0027.

  • arceus213's avatar
    arceus213
    8 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Did you happen to write down the state code on the System Status page when it was down?  Did you see that your signal strength had surely dropped?  If so, do you remember what it was, or what it was approximately?  

     

    Do you know where your Gateway is?  If you look on the System Status page, where it says IP Gateway Association State, what are the three letters after the J1 or J2?  Don't list the whole thing, only the three letters after the J1 or J2.  

     

    BTW, the reps are on M-F from approximately 8AM to 5PM EST, so it won't be until Monday before a rep on here will be able to take a look and, chances are, run remote diagnostics on your modem/system.  

    • arceus213's avatar
      arceus213
      Sophomore
      8 years ago

      Unfortunately, I didn't write down the state code at the time. I can however, show the state code monitor in the following pictures:

       

      Nevermind the 30.2.2 state code. The reason it's there is because I have problems downloading from sites such as Mediafire when web acceleration is enabled, so I keep it disabled. And the outage wasn't too long, although I forgot how much time it was approximately for. Currently the signal is back to normal as shown in this picture:

      This is the current association status (mine didn't have J1 or J2):

      Finally, the diagnostic code changed, it is now 0000-0000-0216-3842, in case you wanted to know.

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        WOW.  

         

        What modem do you have?  Is it an HN9000S?  

         

        The Gateway query was for the possibility that there were storms wherever your Gateway is located.  I don't have any idea if that's what's been causing your problems, but only that storms can.  

         

        I wonder if maybe one of your fittings outside is getting moisture inside of it, and it's only happening during the nighttime hours due to that being when condensation would occur.  I know that has happened to people.    

         

        Perhaps someone who is more familiar with what's going on with those state codes might have an idea.  From what I'm seeing, it looks like they are related to connection issues, but I can't say for sure.    

           

        I'll tag the reps so they'll be sure to see this on Monday.  

         

        Liz Aedan Amanda