Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!
Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.
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please","id":"message:140071","revisionNum":2,"repliesCount":15,"author":{"__ref":"User:user:10225"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140071"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140071"},"body@stripHtml({\"truncateLength\":200})":" Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...","body@stringLength":"1482","rawBody":"
Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in the bonus zone when I like to do a lot of my work and all the updates on everything. We have the 15GB primetime allowance, don't give a hoot about streaming or things like zoom. We use another provider for things like that. My wife always runs her work computer off Verizon and I tend switch off to Vz for any big downloads or any heavy usage during primetime.
Whenever it does go down the tubes, I must tether my phone to whatever computer I need to use. Not all have wifi. I also like to keep my phones updated over my Hughesnet prior to 8 AM. I needed to install a 50-something MB app this morning and it took more than 10 minutes to download.
I can't see it being a problem with my site since the slow can happen even with high RSS but there's only one way to find out. I suspect my E19 beam 107 is becoming oversold or has a problem. Last night it became completely dysfunctional and clocked a ripping 3.2 Mbps by testmy.net while my SCC was showing a RS of 83.
I have some speed tests randomly collected over time but they're currently inaccessible due to testmy.net being gone with bad gateway 502 error. This is whether connected by Hughes or Vz.
I hope you all had a great weekend!
GW
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Good morning Remy,
Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.
Thanks,
GW
","body@stringLength":"393","rawBody":"
Good morning Remy,
Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.
Thanks,
GW
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Testmy is back online so now I can offer a link to my test records.
My RSS is 84 this morning so that's not a reason for the pitiful results when my internet was basically non-functional earlier today.
I noticed my connectivity results exceeded 2200 ms in all categories at that time but the test told me \"You have good connectivity to the gateway\".
Thanks,
GW
Edit: This testmy account is for the exclusive use of my main desktop that only runs hardwired ethernet connections. No wifi on this one.
","author":{"__ref":"User:user:10225"},"isEscalated":null},"ForumReplyMessage:message:140095":{"__typename":"ForumReplyMessage","id":"message:140095","revisionNum":1,"uid":140095,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140071"},"subject":"Re: Site diagnostics, please","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140095"},"body":"
GW,
\n
\n
Thank you for reaching out to us and providing these tests! I was able to test the speeds on our end, and it's showing similar results. It doesn't seem there's any issue with your alignment, and all diagnostics I ran outside of your speeds look alright. First, I want to see if a modem swap will do the job. It seems it's been about 3 years since you've received your previous modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if this new modem makes a difference!
Thanks, Remy
","body@stringLength":"653","rawBody":"
GW,
\n
\n
Thank you for reaching out to us and providing these tests! I was able to test the speeds on our end, and it's showing similar results. It doesn't seem there's any issue with your alignment, and all diagnostics I ran outside of your speeds look alright. First, I want to see if a modem swap will do the job. It seems it's been about 3 years since you've received your previous modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if this new modem makes a difference!
Thanks, Remy
","author":{"__ref":"User:user:102584"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:140091"}},"ForumReplyMessage:message:140139":{"__typename":"ForumReplyMessage","id":"message:140139","revisionNum":1,"uid":140139,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140071"},"subject":"Re: Site diagnostics, please","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140139"},"body":"
Hi Remy,
It doesn't appear to be the modem. The replacement arrived Friday. I installed it Sunday morning after running 40 hourly automatic speed tests with the old modem.
The old modem test began Friday afternoon 6/23 at 1:21 pm and ended Sunday morning 6/25 at 4:43 am.
The new modem test of 50 hourlies began Sunday morning 6/25 at 7:49 am and ended today at 9:22 am today.
It looks like the new modem did a high download of 46.4 Mbps at 4:25 am 6/27 and a low of 0.69 at 9:19 pm on 6/26. The high upload was 3.11 at 11:07 am on 6/26. The low was 0.26 at 10:53 pm on 6/25.
The old modem did a high download of 41.59 Mbps at 1:29 am on 6/24 and a low of 1.8 at 7:39 pm on Saturday. The high upload of 3.35 was at 2:30 am on 6/24. The low was 0.33 at 1:35 pm Saturday.
None of these tests appear to be influenced by weather. At least on my end.
We had some quick thunderstorms come through Sunday and again after midnight for a few hours. You can see the hit on upload speeds during some of the late storms that coincided with a speed test but they didn't appear to bother the downloads all that much.
The modem had a rough time doing a software update Sunday. It stuck on the dreaded 15 signal for quite a while doing that IPGW pool thing when trying to associate.
Thanks,
GW
","body@stringLength":"1505","rawBody":"
Hi Remy,
It doesn't appear to be the modem. The replacement arrived Friday. I installed it Sunday morning after running 40 hourly automatic speed tests with the old modem.
The old modem test began Friday afternoon 6/23 at 1:21 pm and ended Sunday morning 6/25 at 4:43 am.
The new modem test of 50 hourlies began Sunday morning 6/25 at 7:49 am and ended today at 9:22 am today.
It looks like the new modem did a high download of 46.4 Mbps at 4:25 am 6/27 and a low of 0.69 at 9:19 pm on 6/26. The high upload was 3.11 at 11:07 am on 6/26. The low was 0.26 at 10:53 pm on 6/25.
The old modem did a high download of 41.59 Mbps at 1:29 am on 6/24 and a low of 1.8 at 7:39 pm on Saturday. The high upload of 3.35 was at 2:30 am on 6/24. The low was 0.33 at 1:35 pm Saturday.
None of these tests appear to be influenced by weather. At least on my end.
We had some quick thunderstorms come through Sunday and again after midnight for a few hours. You can see the hit on upload speeds during some of the late storms that coincided with a speed test but they didn't appear to bother the downloads all that much.
The modem had a rough time doing a software update Sunday. It stuck on the dreaded 15 signal for quite a while doing that IPGW pool thing when trying to associate.
Thanks,
GW
","author":{"__ref":"User:user:10225"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:140095"}},"ForumReplyMessage:message:140147":{"__typename":"ForumReplyMessage","id":"message:140147","revisionNum":1,"uid":140147,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140071"},"subject":"Re: Site diagnostics, please","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140147"},"body":"
GW,
\n
\n
Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!
\n
\n
Thanks,
\n
Remy
","body@stringLength":"488","rawBody":"
GW,
\n
\n
Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!
\n
\n
Thanks,
\n
Remy
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