Forum Discussion

GW's avatar
GW
Advanced Tutor
2 years ago

Site diagnostics, please

Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Performance
Remy's avatar
Remy
Moderator
2 years ago

GW,

 

Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!

 

Thanks,

Remy

GW's avatar
GW
Advanced Tutor
2 years ago

Good morning Remy,

 

Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.

 

Thanks,

GW