Forum Discussion
Slow inconsistant connection
Trijfree , what beam are you on? I ask because I'm having some strange speed issues and I wonder if it might be beam related. I'm on Beam 68.
Just to confirm Beam 68 is currently experiencing issues so this is accurate. Engineers are working on this and I am still waiting on an update. @Trijfree I apologize for the inconvenience and I will stay up to date on the status of the beam.
-Damian
Cheers, Damian!
Thank you!
Any updates on when this issue will be fixed?
After running remote diagnostics on your equipment, it actually appears you are not being affected by beam 68 issues as beam 68 does not appear to be experiencing issues anymore. You are actually experiencing speed issues due to exceeding your monthly data usage which is resulting in slower speeds every month. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of this, the only device connected to your network has fair/poor signal. Managing your monthly data expenditure and moving your device closer to the modem will help these issues. You can also use an ethernet cord especially for unsupported functions such as remote desktop. While remote/vpn related activates can be done with our service, it is not recommended or reliable due to the inherent latency. -Damian
"beam 68 does not appear to be experiencing issues anymore"
Still experiencing issues where I'm at.
