Forum Discussion

jimpamwells's avatar
jimpamwells
New Poster
8 years ago
Solved

Slow or absent signals

I have been trying to figure out why it seems like I am loosing signal or it slows way down at times. I have the HF1000 unit and have read through the Tech Forum and seems like several people have be...
Performance
  • GabeU's avatar
    GabeU
    8 years ago

    jimpamwells

     

    I'll tag the reps for this thread because they are probably going to at least want to replace your modem.  I'm not 100% positive on this, but those HT1000 modems are fairly old and a bit "twitchy".  

     

    Liz Amanda

     

     

jimpamwells's avatar
jimpamwells
New Poster
8 years ago

I haven't seen any comments about the test results since I posted and they have been compiled.

 

Also, I tryed the last few nights to get a speed test when we were having problems, but couldn't get on-line to complete them. Every evening this week between 6PM and 10PM I have problems either getting on the internet or it is really running slow. I don't have anything extra running on the internet at this time either. Looking for a solution.

Liz's avatar
Liz
Moderator
8 years ago

Hi jimpamwells,

 

Thank you for the speed tests. Are you able to manually select the 12 MB test file size for the download speed test or the 2 MB test file for the uploads?

 

Your diagnostics don't show anything terribly out of the ordinary.