Forum Discussion
Slow or dropping connection
Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state err...
Good morning MrCRJP,
It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Good morning MrCRJP,
Thanks for this update, I just cleared the modem's DNS cache. Let me know if sites load properly now. (Doesn't hurt to flush your computer's DNS cache as well).
Hi MrCRJP,
There's another adjustment I'd like to make to your modem which may resolve your concern. I see you're currently connected to the internet, so please let me know when you are done so I can make the adjustment, for it will temporarily disconnect you.
Your cooperation, patience, and understanding are much appreciated.
Hi MrCRJP,
I was able to make this latest adjustment. Please monitor your system performance and let me know how it goes.
- Sorry I didn't respond earlier. I'm actually at work, and it's my wife who was online! I've asked her to verify that things are working properly now
No worries! Thank you!
Good morning MrCRJP,
Thank you for all your updates, glad to hear the service is working better now. I've escalated your case to our engineers here at corporate to ensure the same concerns don't pop up again later. I've also sent you some free tokens for the troubleshooting efforts, so you may receive an e-mailed order confirmation for the complimentary tokens.
If you do encounter anything out of the ordinary, please note the state code you see at the time so it can help us focus our efforts.
Thank you for the tokens and the resolution here. I'll be sure to post again if anything changes. I think GabeU might be on to something about our location being on the transition point between two beams. Thankfully, the new gateway seems to be doing what we need.
In response to MarkJFine, the power supply is something I don't quite understand about satellite modems. When we first had our install done, the installer was hesitant to connect the power supply to our UPS. I didn't understand this; Shouldn't a UPS or filtered power strip provide stability against the power variations which would otherwise cause problems? Plus, our UPS produces a true sine wave when it switches to battery.. If it was the more blocky DC/AC conversion of a conventional UPS, I could understand the problem. Either way, we operated just fine on the UPS for 14+ months until this problem cropped up.. Ironically, when I pulled the power supply from the UPS and connected it directly to the wall outlet!
We also have some tree limbs which might now be starting to cause a problem, although there are no leaves on the limbs any more, of course. I may look into doing some additional trimming in the spring just to eliminate this. We took down about 10 trees this last spring to clear the skies for our Dish service!
Again, thank you to everyone who has replied. I'm going a bit verbose here in case any other customers stumble across this thread, so that maybe they can glean a solution from it. :)
