Forum Discussion

Maui1957's avatar
Maui1957
Freshman
5 years ago
Solved

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Maui1957, 

     

    Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Maui1957,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site, and they indicate that the HughesNet equipment is working normally. However, I do see a couple of devices on your network that have Fair/Poor wifi connection. 

 

For troubleshooting purposes, can you temporarily disconnect the W1740534 device and your iPhone to see if performance improves on whatever is left connected?

 

Thanks,

Liz

 

  • Maui1957's avatar
    Maui1957
    Freshman
    5 years ago

    I have removed the iphone from wireless however, our issues are when we are connected via ethernet mainly. We have our smart TV directly connected and still can't watch most shows with buffering every few minutes. I have worked around working from home and just don't do any video and dial in with my phone for conference calls. We are currently trying to watch TV and it just took approx 2 min to load a show and we are connected via the ethernet and not using the wireless....

  • Maui1957's avatar
    Maui1957
    Freshman
    5 years ago

    Update- just had to leave watching TV via internet as 30 seconds into the show it buffered---this is so frustrating as this was not like this in the beginning.....

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Thanks for clarifying what you were trying to do online. When you were trying to watch on the smart TV, were the W1740534 device and your iPhone disconnected from the network at the time? Underperforming network devices can impact overall performance on the network.

     

     

    -Liz

    • Maui1957's avatar
      Maui1957
      Freshman
      5 years ago

      Liz-

      Tried again with everything disconnected and still the same buffering issue...

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        OK, which streaming service on the smart TV were you trying to watch? Netflix, Hulu, etc? Please ensure that the streaming/playback quality is set to auto or standard. 

         

        Your Video Data Saver is currently enabled, so if trying to stream at HD, this can lead to buffering.

         

        -Liz