Forum Discussion

Maui1957's avatar
Maui1957
Freshman
5 years ago

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Maui1957, 

     

    Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

     

    -Liz

Liz's avatar
Liz
Moderator

Hi Maui1957,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site, and they indicate that the HughesNet equipment is working normally. However, I do see a couple of devices on your network that have Fair/Poor wifi connection. 

 

For troubleshooting purposes, can you temporarily disconnect the W1740534 device and your iPhone to see if performance improves on whatever is left connected?

 

Thanks,

Liz

 

Liz's avatar
Liz
Moderator
5 years ago

Thanks for clarifying what you were trying to do online. When you were trying to watch on the smart TV, were the W1740534 device and your iPhone disconnected from the network at the time? Underperforming network devices can impact overall performance on the network.

 

 

-Liz

  • Maui1957's avatar
    Maui1957
    Freshman
    5 years ago

    Liz-

    Tried again with everything disconnected and still the same buffering issue...

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      OK, which streaming service on the smart TV were you trying to watch? Netflix, Hulu, etc? Please ensure that the streaming/playback quality is set to auto or standard. 

       

      Your Video Data Saver is currently enabled, so if trying to stream at HD, this can lead to buffering.

       

      -Liz

      • Maui1957's avatar
        Maui1957
        Freshman
        5 years ago

        We were trying to watch Netflix-and have confirmed our playback settings is set to auto on our profile