Forum Discussion
Slow Speed
I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
I normally never shut it off. we did have a few storms come through last night, possibly that was when you attempted to access the modem. Today is clear and sunny.
Thanks for the clarification RiverDog. I ran the diagnostic right before posting a little over half an hour ago. Tried running it again now and still can't reach the modem. I can dispatch a complimentary tech at the earliest available slot to review your site and address any issues. Do you have a preference for morning or afternoon visits?
-Liz
