Forum Discussion
Slow Speed
I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
No I've been having problems since before March, You can look at the speed tests on your website. If I can add an attachment I'll enclose a PDF. Due to health problems any tech visits would be better in the afternoon.
Thanks.
I'm seeing something connected to the modem called "Archer_C7" with bad device health with high packet loss according to the diagnostics. Is that the computer you're using? Do you have another device to test with the modem or on the network to see if speeds are consistently slower than normal on other devices?
For your convenience I've sent you a complimentary token to apply to troubleshoot while outside of the Fair Access Policy.
-Liz
- The Archer C7 is my router. I had it connected through a switch. The router is old so it could be defective. I connected my laptop directly to the modem and still got very slow speeds, 2.38 down and .39 up. i then tested with the desktop system, with nothing else connected, and got a .10 down and a .38 up. I will pick up a new router this weekend but won't connect till we can get the problem resolved. I still can't access the WIFI on the modem. Can you retest the modem when you get time and let me know what's going on? Thanks
Good morning RiverDog,
Thank you for the additional information. It's slow because you're still subject to the Fair Access Policy. I see you still have the complimentary token I provided. Is that visible on your end? If you log into your account and navigate to MyAccount > Usage, and click Buy Token under the Usage Meter, you should see that there's a token available for you to use to restore regular speeds.
Until you use a token or wait until the data allowance resets on the 26th, speeds will be reduced. If you can't see the free token, please let me know.
-Liz
I appreciate the token Liz but I just checked at 2:24 AM on testmy.net and I show a.3 download and a .3 upload. I am not in FAP status after 2:00 and have 79% bonus left. I also am getting dropped service on my tablet. That just started today.
