Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
I'm sort of in the same boat as you.  I have fantastic speeds during off peak hours, but often my speeds during peak hours can get quite low, as is evidenced below.  However, for me, it's not been much of a problem, as I don't stream.  When it comes to regular browsing, I don't notice any difference between the times when it's the speed below or when I'm hitting 30Mbps.  That's just me, though.  If you are trying to stream or watch a video, I can see how it can be a problem.  



To add, there's nothing wrong with my setup or equipment.  I'm just on a packed beam/gateway, and during peak hours a lot of people are on.  But, again, it doesn't really bother me, but that's just me.