Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

Amanda's avatar
Amanda
Moderator
8 years ago
Hi dhorwath,

I've had to ask Mr. Eastbrook for newer tests - I see you have some recent tests listed on testmy.net, but are not tested with the 12MB download size... Could you possibly provide any from yesterday or today so that I can provide the latest ones to our engineers? I will add some token data to your account to compensate for the data used to test.

Thank you
Amanda