Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

BirdDog's avatar
BirdDog
Assistant Professor
8 years ago
You're not alone. I may get in trouble and lose "Champion" badge but think it may be "growing pains" with the new satellite coming online. My belief is they may be offloading traffic while upgrading ground infrastructure to support the new satellite. Like highway construction.

I'm really not an insider or employee. Just a customer like everyone else. I do have a pretty good understanding how satellite internet works though.



This is pretty typical for 3-4 hours prime time lately. Personally I can live with it for awhile if means better service down the road. I can still browse fine, just can't download files or stream much.