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Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
spent almost 2 hrs on phone with tech support we ran 4 test direct to mode in reg mode then 4 in safe mode with not much change with all the test we done i never received even 1 mbp of download or even .5 of upload ...was told engineer would contact me within 48 to 72 hrs with a fix to my slow speeds ..ill believe it when i see it
