Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

cybo54's avatar
cybo54
Junior
8 years ago
We just hoped on Gen4 this past week, and see similar here during prime-time (I'd guess 5-10:30PM), then 11PM or so back into the 20's and 30's.  We get fastest speeds mainly in the morning/afternoon, and a little decent bump back up between 11PM-2AM.  As soon as Bonus Bytes time starts it's back to slow again until between maybe 3-5 AM.

And I'm in agreement with BirdDog to say this isn't meant to be a complaint or request for help, only wanted to add to the pile and say you're not alone w/ slow prime-time slowdown speeds.

We know to expect slower during this time of course, as we've been customer for 10+ years, but it does seem like it shouldn't be this slow compared to the non-prime-time speeds.

Many tests in our account if any staff needs to check to send more results to the engineers.  Also many rounds of testmy results here too
http://testmy.net/quickstats/Eddd54