Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
We just hoped on Gen4 this past week, and see similar here during prime-time (I'd guess 5-10:30PM), then 11PM or so back into the 20's and 30's. We get fastest speeds mainly in the morning/afternoon, and a little decent bump back up between 11PM-2AM. As soon as Bonus Bytes time starts it's back to slow again until between maybe 3-5 AM.
And I'm in agreement with BirdDog to say this isn't meant to be a complaint or request for help, only wanted to add to the pile and say you're not alone w/ slow prime-time slowdown speeds.
We know to expect slower during this time of course, as we've been customer for 10+ years, but it does seem like it shouldn't be this slow compared to the non-prime-time speeds.
Many tests in our account if any staff needs to check to send more results to the engineers. Also many rounds of testmy results here too
http://testmy.net/quickstats/Eddd54
And I'm in agreement with BirdDog to say this isn't meant to be a complaint or request for help, only wanted to add to the pile and say you're not alone w/ slow prime-time slowdown speeds.
We know to expect slower during this time of course, as we've been customer for 10+ years, but it does seem like it shouldn't be this slow compared to the non-prime-time speeds.
Many tests in our account if any staff needs to check to send more results to the engineers. Also many rounds of testmy results here too
http://testmy.net/quickstats/Eddd54
