Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

rlucken's avatar
rlucken
Sophomore

This is just a game they play to keep stringing you along.  No help is coming.

rlucken's avatar
rlucken
Sophomore
8 years ago

I have been dealing with this same thing as well.  I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract.  Reading all the post on this community site just confirms to me that they have oversold their technology and don't have the bandwidth to keep up with their customers. 

During troubleshooting and getting speeds of under a 1 Meg I litterally have been asked if I can get to google.com....when I answered yes he said "so your internet works"  I said no it does not....not at night when I am at home.  He said "it works, it just does not work for you"  If bringing up the simplest, smallest web site is their definition of "working" and speeds under a meg are acceptable on a "up to 15 meg" service, I guess I just don't get it. 

I have asked to be let out of my contract due to the poor service issues and have been told no.  I have submitted a complaint to the Federal Comunicaton Commisson and been told no, the service is within what Hughesnet considers normal speeds.  I submitted a DTCP compliant and was told the same thing.

 

READ YOUR COMMUNITY BOARD. 

This is not beam issue or a safe mode issue.  You have oversold your bandwidth and you are not delivering the product to your customers.  Period.  100 bucks a month.......

 

  • dhorwath's avatar
    dhorwath
    Sophomore
    8 years ago

    sounds like mis-communication or a stretch of the truth on your part.  I've spoken with techs on the phone and on here, and no one thinks under 1mbps is acceptable.  I've never been told that it is, only down to 60% speed is.  For me, that would be 9mps.  Heck I'd be happy with 2 or 3, I can at least stream with that.

     

     

    Amanda, anything from the engineers?

    • rlucken's avatar
      rlucken
      Sophomore
      8 years ago

      No stretch of truth.  Literally what I have been told.  As you can tell I am frustrated.  You have a ton more patients that I do.  by the looks of this you are just under 2 months into this and judging by the comments have not seen any improvments.  How is that ok?

      I also understand that its Satelite internet and things are not perfect.  I don't have unrealistic expectations of the service.  I don't want to be able to have 5 devices on or multiple video streams going.  I do however want to be able to send an e-mail with a 2 MB file attached or I want to be able to watch ONE video stream consistently between 5 PM and 11 PM.

       

       

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    "I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract. "

     

    I have been on this site for a while and have seen them let people out of a contract in some circumstances.  I hope your issue will get resolved soon. 

    • rlucken's avatar
      rlucken
      Sophomore
      8 years ago

      thanks  me too.  :)

      • dhorwath's avatar
        dhorwath
        Sophomore
        8 years ago

        strange development.  Now the internet keeps cutting out, it was doing it over the weekend and now again today.  I wonder if someone is doing something on my account?  It will start working again several minutes later, or if I re-start the modem