Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
rlucken,
If you have filed complaints with those agencies, you will recieve responses with in the time alloted by each agency.
As for "to solve a issue that they created", I would like to know how Hughesnet created this issue? It is a known fact for any satellite provider to be profitable, they have, and MUST oversell the service and impose data caps to help stave off the impending congestion. I am sorry you feel they created an issue and should bend over backwards and not make you sign a contract to help them pay off a new satellite system, but they aren't here as a non-profit. They do have to make money, and they must recover costs. The only way to do that is by one, having people commit for a minimum time period to a service, regardless of if they are past present, or a future customer. Two, they must oversell the system.
Or would you have been happier to have been told, "sorry, but we can't provide you any service what so ever" when trying to find a new ISP, like VSAT does?
Just to be blunt, this will happen every time a system becomes overloaded and a new system is brought online to help alleviate the issue. Happened going from HN7000 to SpacewayIII, and happened going from SpacewayIII to Jupiter One, and it's happening again going from Jupiter One to Jupiter II.
As far as the whole, "I would be willing to put money that several of the people "posting" on here are hughesnet employee's" statement... The only direct employees here are Moderators and Administrators. There are a few independent installers such as gokartergo24 and El Dorado Network that post here, but aside from that, the rest of us are typical customers.
Mr. Corrosive,
Overselling the network is understandable, as you say. I can accept the fact that it is going to happen. Glad to hear that Hughesnet is making profits. The thing that makes me frustrated is that they have a new satellite. Those of us that have had speed issues for 5+ months in my case, should automatically get moved to it and not expect to pay more or start over on a contract. Seems reasonable to me.
If I was getting the speeds that you are, you never would have seen or heard from me at all. I would have been happy with my service and renewing it at the end of 2 years. I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others. Until you have gone 5+ months with 1mg or less speed after expecting at least 15 or 60% of 15 at night which is what I was sold, you have nothing to bring to the post I started back in January.
"If I was getting the speeds that you are, you never would have seen or heard from me at all."
You mean speeds like these? Where two results are litterally as slow as Dial Up?
Sorry to say, but, I know why those speeds occured, and I accept the fact of why they happened. And no way in heck would I try a 12MB download test at those speeds, ever download a 12MB file on dial up? LOL
Did Hughes "fix" my issue? Yes and no, they offered me Gen5 when Gen4 was at capacity and I jumped ship.
dhorwath wrote:Mr. Corrosive,
I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.
dhorwath,
There are a number of long time HughesNet users that post regularly here in the Community in an effort to help our fellow users. For many issues we can offer work arounds that can get a user up and ruuning in the period between when an issue is first posted and when a Mod is able to address the problem in an oficial manner.
We also help the process along by asking questions or posting procedures that we know the Mods will ask so that the users problem is at least partly framed up when the Mods do get to the users post.
We regulars, unlike the lower teir support folks actually use this equipment daily.
There are many reasons for slow speeds and we try to help eliminate the ones that we as long term fellow users, 13 years in my case, know can effect your performance. Over crowding or other Gateway related issues willl be what is left after all other items are eliminated.
It is a process of elimination. In some cases its not Hughes related at all but instead is rooted in a router configuration or adaptor setting.
I understand your frustration and I agree with your statement that Hughes could have, should have, done more to make your service work much better than it does even if it meant a 'sweetheart' upgrade.
I have to say though that I find your above quoted comment to a fellow user to be ..... less than civil.
GabeU wrote:
Gwalk900 wrote:
dhorwath wrote:Mr. Corrosive,
I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.
dhorwath,
I have to say though that I find your above quoted comment to a fellow user to be ..... less than civil.
Ditto.
Ditto Ditto.
