Forum Discussion
Slow speeds only in prime time hours
I see there's other complaints but I'm not sure what was resolved with this issue. I have the 15mg plan, using the HT1100 modem. In the mornings I get 20+ download speeds using testmy.net. Afternoo...
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
dhorwath wrote:Mr. Corrosive,
I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.
dhorwath,
There are a number of long time HughesNet users that post regularly here in the Community in an effort to help our fellow users. For many issues we can offer work arounds that can get a user up and ruuning in the period between when an issue is first posted and when a Mod is able to address the problem in an oficial manner.
We also help the process along by asking questions or posting procedures that we know the Mods will ask so that the users problem is at least partly framed up when the Mods do get to the users post.
We regulars, unlike the lower teir support folks actually use this equipment daily.
There are many reasons for slow speeds and we try to help eliminate the ones that we as long term fellow users, 13 years in my case, know can effect your performance. Over crowding or other Gateway related issues willl be what is left after all other items are eliminated.
It is a process of elimination. In some cases its not Hughes related at all but instead is rooted in a router configuration or adaptor setting.
I understand your frustration and I agree with your statement that Hughes could have, should have, done more to make your service work much better than it does even if it meant a 'sweetheart' upgrade.
I have to say though that I find your above quoted comment to a fellow user to be ..... less than civil.
GabeU wrote:
Gwalk900 wrote:
dhorwath wrote:Mr. Corrosive,
I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others.
dhorwath,
I have to say though that I find your above quoted comment to a fellow user to be ..... less than civil.
Ditto.
Ditto Ditto.
dhorwath,
You wrote: " The thing that makes me frustrated is that they have a new satellite. Those of us that have had speed issues for 5+ months in my case, should automatically get moved to it and not expect to pay more or start over on a contract. Seems reasonable to me."
Your statement seems reasonable to me.
Best, Curtis
