Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

Amanda's avatar
Amanda
Moderator
Good morning dhorwath,

Just a heads up, the engineer on your case provided an update. He let me know that there is a planned expansion in the next 2-3 weeks for your beam. This will provide a lot of relief for the night time speeds which will continue all the way up until we release Gen5. I will apply a discount for the next 6 months while the work is completed.  Please let me know if you have any questions.

Thank you
Amanda
dhorwath's avatar
dhorwath
Sophomore
8 years ago

Amanda????

Haven't heard from you since Feb 10, your response was:

 

Good morning dhorwath,

Just a heads up, the engineer on your case provided an update. He let me know that there is a planned expansion in the next 2-3 weeks for your beam. This will provide a lot of relief for the night time speeds which will continue all the way up until we release Gen5

 

Is anything further being done on my beam?  Can I move to Gen 5 at the same cost i have with Gen 4?  The minions have put me in a bad mood, I'm wanting to hear from you

  • bkeeper1's avatar
    bkeeper1
    Junior
    8 years ago

    Hi;

    Amanda did not respond or answer me for four weeks – She kind of left me with the feeling that she was just too busy to fool with my problems.  It’s not pleasant when you are not sure if you are even being heard.

    When she did finally respond to my postings and PMs (just a little over a week ago) this is all she had to say.

    Quote

    “In response to your last PM and this post, if you choose to opt out of upgrading, I cannot force that upon you. I did get the latest update from engineering this week who let me know there was maintenance done to improve performance on your beam and it was completed on March 1st. Aside from that, there is nothing further scheduled. If the service is still not satisfactory and an upgrade is not viable, the final thing I can offer you is to cancel your service without any early termination fees. 

     

    Thank you,

    Amanda”

     

    Unquote

     

    She was no help at all – last time I had problems – Liz helped me – and the service was great – she really was terrific and did not leave me hanging. It took a while – but, working with Liz the problem was solved to everybody’s satisfaction. Apparently Amanda is not in the same category.  She started out fine – and then NOTHING until the above.  Which I thought was almost rude.

    Sorry that you are going through the same thing.

    • dhorwath's avatar
      dhorwath
      Sophomore
      8 years ago

      Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

      thanks Amanda!