Slow speeds only in prime time hours

Hi;

Amanda did not respond or answer me for four weeks – She kind of left me with the feeling that she was just too busy to fool with my problems.  It’s not pleasant when you are not sure if you are even being heard.

When she did finally respond to my postings and PMs (just a little over a week ago) this is all she had to say.

Quote

“In response to your last PM and this post, if you choose to opt out of upgrading, I cannot force that upon you. I did get the latest update from engineering this week who let me know there was maintenance done to improve performance on your beam and it was completed on March 1st. Aside from that, there is nothing further scheduled. If the service is still not satisfactory and an upgrade is not viable, the final thing I can offer you is to cancel your service without any early termination fees. 

Thank you,

Amanda”

Unquote

She was no help at all – last time I had problems – Liz helped me – and the service was great – she really was terrific and did not leave me hanging. It took a while – but, working with Liz the problem was solved to everybody’s satisfaction. Apparently Amanda is not in the same category.  She started out fine – and then NOTHING until the above.  Which I thought was almost rude.

Sorry that you are going through the same thing.