Forum Discussion

Courtney1980's avatar
Courtney1980
Freshman
3 months ago

Slow Speeds with Fusion

Just switched to Fusion, first month worked wonders even after priority data ran out. Kids were able to get into the classes, stream their teachers, even without priority data. Now pages are barely l...
Performance
  • Remy's avatar
    Remy
    3 months ago

    Courtney1980.

     

    After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

     

    Thanks,

    Remy

Courtney1980's avatar
Courtney1980
Freshman

It started maybe a week ago. No. We didn’t experience while having the priority data. And during the first month it ran fine without priority data. So when the priority data was used this month we assumed it would continue to run like it had the first month. 

Remy's avatar
Remy
Moderator
3 months ago

Courtney1980.

 

After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

 

Thanks,

Remy

  • Courtney1980's avatar
    Courtney1980
    Freshman
    3 months ago

    Thank you so much!

  • Courtney1980's avatar
    Courtney1980
    Freshman
    3 months ago

    Update:

     

    Installed new modem. Tech support yesterday was great to work with. Tech support today was terrible to work with but got the installation done today. I could load a webpage while on the phone with tech support but by the time I hung up it wasn't working. System State Code says 3.1.1

    • Courtney1980's avatar
      Courtney1980
      Freshman
      3 months ago

      Update 2:

       

      I figured it out. As of right now it’s running perfectly. 

    • Remy's avatar
      Remy
      Moderator
      3 months ago

      Courtney1980,

       

      That's great to hear! Please let us know if you have any additional issues!

       

      Thanks,

      Remy