snails pace

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randalldb wrote:
That is from a cable connection, wifi turned off, 3 ft cable to modem

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If you're referring to the following, and if at least some of the other recent tests have been run via WiFi, it may suggest that the problem lies in the WiFi connection.  Perhaps a problem in the settings, the signal or even in the device itself, but it's only a single test, so it's hard to really know.

If I may make a suggestion, I'd give your LAN cable tests and your WiFi tests different labels.   There's even a "WiFi" label, though there's no "LAN" label.  This way it will be easier for compartative purposes.  

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi

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randalldb wrote:

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi

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I don't see WiFi.  Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test.  And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi.  Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.  

My mistake.

243,191,159 kbps  not so slow? for ethernet ? those are dl speeds on a cable connection. isnt that a problem? 

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GabeU wrote:

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randalldb wrote:

i had wifi turned off during this test, look at the results just below the ones you highlighted, not sure why you see wifi

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I don't see WiFi.  Your reply caused me to assume, apparently mistakenly, that you were referring to the most recent test.  And with you having noted that it was while directly connected I assumed, again mistakenly, the at least some of the prior tests were not and that they were instead run via WiFi.  Going by those mistaken assumptions, and with your most recent test (as of that time) being good, but the prior ones not being quite slow, I figured that the problem may be with your WiFi.  

 

My mistake.

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GabeU was only referring to the two speed measurements he highlighted: 2.56 Mbps up and 21.69 Mbps down. Those two were normal. 

randalldb wrote:

243,191,159 kbps  not so slow? for ethernet ? those are dl speeds on a cable connection. isnt that a problem? 

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I was just clarifying what GabeU said, which I think you misunderstood.  I believe that HN reps are working with you on your slow speeds and they are currently addressing the issue; it seems Liz may be waiting for a reply to her post.  Unfortunately, the cause of these issues often takes a while to identify,especially when the equipment is working as it's supposed to, which seems to be the case here -- it takes a while to figure out what may be happening on your side of the equipment, and we all know that this is very frustrating, so we all sympathise with you.  

randalldb 

maratsade is correct in the explanation of my posts, which occurred due to a misunderstanding.  

Moving forward, as maratsade suggested, it may help to reply to Liz's last question.  I don't know if she's waiting on that to continue the troubleshooting process, but it's possible.

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randalldb wrote:

GabeU was only referring to the two speed measurements he highlighted: 2.56 Mbps up and 21.69 Mbps down. Those two were normal. 
So ignore the poor download speeds? Again I must be missing something

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You are.  

Referencing the two speed tests I thought you were referring to, and maratsade explaining that to you, is not ignoring the other tests.  It's referencing the two tests I thought you were referring to.  Nothing more.

I think so. 

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randalldb wrote:
Was my response to Liz's question adequate,?

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Hopefully Liz will reply to you tomorrow. Hang in there!

Good morning randalldb,

Thank you for working with the community thus far. On which platforms are you trying to stream?

Are you trying to stream in in HD? If so, you should temporarily disable Video Data Saver, as that can cause buffering when trying to force HD. Otherwise, leave your playback option to "auto".

When do you normally try to stream? Do you experience issues regardless of the time of day/night?

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

OK, so on Netflix, what's the playback quality? We recommend setting it to Auto, so for your reference, here's how to get to those settings in Netflix.

Any difference?

If not, please let me know which device you normally use to stream Netflix. If it's a device that can be connected to the HughesNet modem via ethernet cable, please try isolating that for troubleshooting purposes and let me know if you see a difference.

To isolate the device, use an ethernet cable to connect it to the HughesNet modem.

Then disable the wifi on the modem via your System Control Center (SCC):

Visit www.systemcontrolcenter.com

Below the HughesNet logo, you'll see a menu

Click on Wi-Fi settings in the menu

Log in (default username and password are "admin" all lowercase)

From here you should have access to your Wi-Fi settings.

Uncheck "SSID Enable" under each tab for the 2.4 GHz, 5 GHz, 2.4 Guest, and 5 Guest networks.

For an illustrated guide to getting to these wifi settings, you can also use this guide starting on page 4. 

Once wifi is disabled, and your streaming device is directly connected to the HughesNet modem via ethernet cable, test streaming on Netflix and let me know how that goes.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

Hi randalldb,

Thanks, instead of running speed tests, please just try streaming and judge the streaming performance. Are you abe to stream successfully with minimal interruption?

-Liz

That points to congestion.  Can't fix that. 

randalldb wrote:
 but as the day goes on it gets worse

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A terrestrial provider might be a good choice for you. Good luck!

randalldb wrote:
Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention

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