Forum Discussion

CSMVanguard's avatar
CSMVanguard
Freshman
3 years ago

Speeds worst ever

Please help, since being forced to upgrade to Gen 5 just before Christmas my speeds have been the worst in 16 years. In the last month they have been so bad it takes hours to load. It took an hour of...
Performance
  • maratsade's avatar
    maratsade
    3 years ago

    Well, hopefully the higher speed will hold. If it doesn't, make sure to run speed tests at different times of the day so you have a sample from sometime in the morning, sometime in the afternoon, and sometime in the evening.  Fingers crossed you won't need to. 

angelagezell's avatar
angelagezell
New Member

I am a new customer and my speed is horrible! I am starting to wish that I never got this service! Speed says excellent but it's not it takes forever to load anything

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

If you're looking for tech support for your speed issues, please start your own ticket by going to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport, clicking on the blue button labeled +Start a topic, and providing more information about the issues you are encountering.  You will also need to run some speed tests. See https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607