Forum Discussion
Still to slow
- 5 years ago
rustythecur,
Thank you for reaching out and posting your results! From looking at our side currently at the very least, it seems that the speeds the modem is producing have improved. However, if you're experiencing speeds of that nature, there's likely still a problem. I'm going to go ahead and message our engineers and have the case sent back up to them, to see if there's been any relief or fixes that may be applicable. At the very least, we can get another credit on your account in a worst case scenario! Please be looking for a call from our engineers in the next couple of days!
Thanks,
Remy
rustythecur,
Thank you for reaching out and posting your results! From looking at our side currently at the very least, it seems that the speeds the modem is producing have improved. However, if you're experiencing speeds of that nature, there's likely still a problem. I'm going to go ahead and message our engineers and have the case sent back up to them, to see if there's been any relief or fixes that may be applicable. At the very least, we can get another credit on your account in a worst case scenario! Please be looking for a call from our engineers in the next couple of days!
Thanks,
Remy
Thank you Remy
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