Forum Discussion
System light out on modem, no internet
Though it's possible that there is some type of intermittent issue going on right now at your gateway (mine was off and on for a couple of hours last night, but fine now), it's also possible that there is a genuine issue. If it doesn't come back up and start working like normal, the reps will likely have to help you with this. They're on M-F from approximately 9AM to 6PM EST. They usually reply within a day, but right now they are very busy due the crisis, so it can take them a little longer than normal.
You can try calling 866-347-3292 again, but as you've likely discovered, they are extremely busy as well, and the wait times are very long. :(
If, in the meantime, you're able to again access the System Control Center, try to see what it says for you Satellite Receive Signal Strength in the WAN Info box on the lower left of this page. If it's below 70 or so, it would likely indicate that your dish did in fact move, and will probably need to be re-pointed, but only the reps can say for certain.
If it doesn't start working again, I would be sure to leave the modem plugged in tomorrow so that the reps can run remote diagnostics on it, which they will likely try when they see your post.
The tech just left. He adjusted the dish in all of about 5 minutes and got it back up to a 94-96% receiver strength reading, but said everything else on our network was working okay. It was the same guy that installed it for us originally (Toby) who is a really nice guy. He said most likely the wind knocked it out of alignment but tightened everything down to make sure it would stay put.
