Forum Discussion
This Looks Unfortunate
Most state codes are transitory and our general rule of thumb when investigating is that we don't dig in to details like this unless there is a problem that points us there. So if your internet is working fine, it's all good!
-Liz
As far as I know, this is the 1st time those red X's have showed up. I'll periodically check on it and see if it's a recurring problem (maybe identify a pattern). If it is I'll make some notes; if the X's go away I won't bother the reps. Once again, thank you. Hopefully I won't become a Support Frequent Flyer on here. It's just so convenient to be able to type any question or concern and have it addressed so quickly - without wasting a lot of time on the phone. Whether people are happy with Hughes service or not, everyone on here has to agree the Hughes Community is an excellent resource.
Hi Koser18,
Glad you found the community. Best to focus on how your internet service is performing. Is it working well? Or are you now finding certain internet activities challenging? What's the issue?
-Liz
Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says "Percent Time Spent in State (since startup)." There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?
Most state codes are transitory and our general rule of thumb when investigating is that we don't dig in to details like this unless there is a problem that points us there. So if your internet is working fine, it's all good!
-Liz
