I saw that a another customer had a similar screen shot to this one and he was getting a new/different modem. Is that something I should look into based on my screen shots?
As far as I know, this is the 1st time those red X's have showed up. I'll periodically check on it and see if it's a recurring problem (maybe identify a pattern). If it is I'll make some notes; if the X's go away I won't bother the reps. Once again, thank you. Hopefully I won't become a Support Frequent Flyer on here. It's just so convenient to be able to type any question or concern and have it addressed so quickly - without wasting a lot of time on the phone. Whether people are happy with Hughes service or not, everyone on here has to agree the Hughes Community is an excellent resource.
Glad you found the community. Best to focus on how your internet service is performing. Is it working well? Or are you now finding certain internet activities challenging? What's the issue?
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Is that something I should look into based on my screen shots? ","body@stringLength":"1281","rawBody":"
I saw that a another customer had a similar screen shot to this one and he was getting a new/different modem. Is that something I should look into based on my screen shots?
","kudosSumWeight":0,"postTime":"2021-06-03T10:13:43.427-04:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4N2lDREQzMzgxMkMxN0JBOUZB?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4OGk0ODYxQzBFRjg0RkI4N0I3?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133412_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5303},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:133412":{"__typename":"Conversation","id":"conversation:133412","solved":true,"topic":{"__ref":"ForumTopicMessage:message:133412"},"lastPostingActivityTime":"2021-06-03T20:53:56.208-04:00","lastPostTime":"2021-06-03T19:43:53.082-04:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:133412":{"__typename":"ModerationData","id":"moderation_data:133412","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4N2lDREQzMzgxMkMxN0JBOUZB?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4N2lDREQzMzgxMkMxN0JBOUZB?revision=2","title":"Screenshot_20210603-085138.png","associationType":"BODY","width":1440,"height":2560,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4OGk0ODYxQzBFRjg0RkI4N0I3?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMzM0MTItNjU4OGk0ODYxQzBFRjg0RkI4N0I3?revision=2","title":"Screenshot_20210603-090104.png","associationType":"BODY","width":1440,"height":2560,"altText":null},"Revision:revision:133412_2":{"__typename":"Revision","id":"revision:133412_2","lastEditTime":"2021-06-03T20:53:56.208-04:00"},"ForumReplyMessage:message:133420":{"__typename":"ForumReplyMessage","id":"message:133420","conversation":{"__ref":"Conversation:conversation:133412"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":133420,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: This Looks Unfortunate","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133420"},"parent":{"__ref":"ForumReplyMessage:message:133418"},"body":"
Hi Koser18,
\n\n
\n\n
Glad you found the community. Best to focus on how your internet service is performing. Is it working well? Or are you now finding certain internet activities challenging? What's the issue?
\n\n
\n\n
-Liz
","body@stringLength":"270","rawBody":"
Hi Koser18,
\n\n
\n\n
Glad you found the community. Best to focus on how your internet service is performing. Is it working well? Or are you now finding certain internet activities challenging? What's the issue?
\n\n
\n\n
-Liz
","kudosSumWeight":1,"repliesCount":2,"postTime":"2021-06-03T15:34:22.971-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133420_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5140},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMzM0MjEsMTMzNDIx","node":{"__ref":"ForumReplyMessage:message:133421"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742463672688":{"__typename":"CachedAsset","id":"theme:customTheme1-1742463672688","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says \"Percent Time Spent in State (since startup).\" There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?
Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says \"Percent Time Spent in State (since startup).\" There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?
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Most state codes are transitory and our general rule of thumb when investigating is that we don't dig in to details like this unless there is a problem that points us there. So if your internet is working fine, it's all good!
Most state codes are transitory and our general rule of thumb when investigating is that we don't dig in to details like this unless there is a problem that points us there. So if your internet is working fine, it's all good!
\n\n
\n\n
-Liz
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As far as I know, this is the 1st time those red X's have showed up. I'll periodically check on it and see if it's a recurring problem (maybe identify a pattern). If it is I'll make some notes; if the X's go away I won't bother the reps. Once again, thank you. Hopefully I won't become a Support Frequent Flyer on here. It's just so convenient to be able to type any question or concern and have it addressed so quickly - without wasting a lot of time on the phone. Whether people are happy with Hughes service or not, everyone on here has to agree the Hughes Community is an excellent resource.
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As far as I know, this is the 1st time those red X's have showed up. I'll periodically check on it and see if it's a recurring problem (maybe identify a pattern). If it is I'll make some notes; if the X's go away I won't bother the reps. Once again, thank you. Hopefully I won't become a Support Frequent Flyer on here. It's just so convenient to be able to type any question or concern and have it addressed so quickly - without wasting a lot of time on the phone. Whether people are happy with Hughes service or not, everyone on here has to agree the Hughes Community is an excellent resource.
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