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David_78933's avatar
David_78933
Sophomore
5 years ago
Solved

Transmit / Uplink Problem

My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
@amanda
Remy's avatar
Remy
Moderator
5 years ago
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David,

 

It normally takes between 1-3 days from what I've experienced, so expect it by Thursday! There should be instructions on how to get the modem up and going as well.

 

Thanks,

Remy

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I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...","body@stringLength":"438","rawBody":"My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for about an hour. But it has started to resume now. Web acceleration also drops out frequently, and I have to reset it. We have clear weather here, so it is not a rain/storm related issue. The modem is only a couple of years old. Any 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David,

\n\n

 

\n\n

You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

\n\n

 

\n\n

Thanks,

\n\n

Remy

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-08-19T15:39:07.248-04:00","lastPublishTime":"2020-08-19T15:39:07.248-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":14296},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:126431/message:126611","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"382","rawBody":"

David,

\n\n

 

\n\n

You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

\n\n

 

\n\n

Thanks,

\n\n

Remy

","kudosSumWeight":0,"repliesCount":6,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:126611_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:126531":{"__typename":"ModerationData","id":"moderation_data:126531","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:126530":{"__typename":"ModerationData","id":"moderation_data:126530","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:126530":{"__typename":"ForumReplyMessage","id":"message:126530","revisionNum":1,"uid":126530,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:126431"},"subject":"Re: Transmit / Uplink Problem","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:126530"},"body":"

David,

\n\n

 

\n\n

It normally takes between 1-3 days from what I've experienced, so expect it by Thursday! There should be instructions on how to get the modem up and going as well.

\n\n

 

\n\n

Thanks,

\n\n

Remy

","body@stringLength":"244","rawBody":"

David,

\n\n

 

\n\n

It normally takes between 1-3 days from what I've experienced, so expect it by Thursday! There should be instructions on how to get the modem up and going as well.

\n\n

 

\n\n

Thanks,

\n\n

Remy

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