I got Hughesnet and have had it for a month and for the last few days it has had the issue of the Transmit Light flashing on the modem and the internet being really slow despite the weather being clear skies
I get the system code 12.1.9 saying its a transmit error. I Dont know what to do as Rebooting the modem has not fixed the issue. Please help!!
WillDavis100, I hope they were able to solve the problem. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan.
This code means there is inclement weather at the Gateway OR at your location. This code is transitory in nature, but if your system doesn’t return to an operational status after a few hours, it makes sense to contact HughesNet; which you have done. Remy will help you get back online.
WillDavis100 wrote:I got Hughesnet and have had it for a month and for the last few days it has had the issue of the Transmit Light flashing on the modem and the internet being really slow despite the weather being clear skies
I get the system code 12.1.9 saying its a transmit error. I Dont know what to do as Rebooting the modem has not fixed the issue. Please help!!
WillDavis100,
This seems to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
