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pacetree
Junior
7 years ago
Solved

Transmit/upstream data issues tonight

Is there an issue that might cause transmit issues on J2ALB084HNSIGW0105 tonight?  Or do I have a dish alignment problem?  Just the last hour or so, modem turns off transmit, then turns back on in a ...
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pacetree
Junior
7 years ago
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Seems to be stable now.  Maybe I posted too soon.  Still had the issue better part of last hour.

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data issues tonight","id":"message:102320","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:1652"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:102320"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102320"},"body@stripHtml({\"truncateLength\":200})":" Is there an issue that might cause transmit issues on J2ALB084HNSIGW0105 tonight?  Or do I have a dish alignment problem?  Just the last hour or so, modem turns off transmit, then turns back on in a ...","body@stringLength":"318","rawBody":"

Is there an issue that might cause transmit issues on J2ALB084HNSIGW0105 tonight?  Or do I have a dish alignment problem?  Just the last hour or so, modem turns off transmit, then turns back on in a few minutes.  I've power cycled the modem (HT2000W).  Still same behavior.

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Is there an issue that might cause transmit issues on J2ALB084HNSIGW0105 tonight?  Or do I have a dish alignment problem?  Just the last hour or so, modem turns off transmit, then turns back on in a few minutes.  I've power cycled the modem (HT2000W).  Still same behavior.

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Seems to be stable now.  Maybe I posted too soon.  Still had the issue better part of last hour.

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Seems to be stable now.  Maybe I posted too soon.  Still had the issue better part of last hour.

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RightOnTraining,

What resolution are you trying to stream your camera in?

Have you connected your FLIR FX Camera to your current HT2000w wifi network? How do I connect my FLIR FX Camera to a new wifi network

 

Have you made sure your camera is in Cloud Mode and not Direct Mode? FLIR FAQ   

 

At the bottom is some information on how to tell if your camera is properly connecting -   How to Connect my FLIR FX Camera in Cloud Mode

Also, you might want to try disabling Web-Acceleration as a last final step to see if that helps.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the \"i\" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
\"photo

3: Click on \"Web Acceleration\" then \"Control\" outlined in red.
\"photo

4: Click on \"Web Acceleration Enabled\", this will change to an orange button that says \"Web Acceleration Disabled\".
\"photo

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


","body@stringLength":"2128","rawBody":"

RightOnTraining,

What resolution are you trying to stream your camera in?

Have you connected your FLIR FX Camera to your current HT2000w wifi network? How do I connect my FLIR FX Camera to a new wifi network

 

Have you made sure your camera is in Cloud Mode and not Direct Mode? FLIR FAQ   

 

At the bottom is some information on how to tell if your camera is properly connecting -   How to Connect my FLIR FX Camera in Cloud Mode

Also, you might want to try disabling Web-Acceleration as a last final step to see if that helps.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the \"i\" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
\"photo

3: Click on \"Web Acceleration\" then \"Control\" outlined in red.
\"photo

4: Click on \"Web Acceleration Enabled\", this will change to an orange button that says \"Web Acceleration Disabled\".
\"photo

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


","kudosSumWeight":0,"repliesCount":2,"postTime":"2017-10-13T06:44:25.099-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84871_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":26571},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:87533":{"__typename":"ForumReplyMessage","id":"message:87533","customFields":[],"author":{"__ref":"User:user:50703"},"revisionNum":1,"uid":87533,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ThirdParty"},"conversation":{"__ref":"Conversation:conversation:78151"},"subject":"Re: Security camera and remote/cloud access","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87533"},"body":"I didn't find this earlier, because I'm not having any problems. I was just looking to see if there was a recommended or better camera for satellite and found this.

We've been using DLink on a Gen 3 since July of 2016. Our only issue was when DLink pushed firmware updates about a year ago (we had to switch to static ip's vs dhcp internally then all good again). Intermittently the mydlink app won't see one camera, then a few minutes later it is there. Usually it works fine. I put a Raspberry Pi on site, running VNC (free). I use the mydlink app 99% of the time, and the VNC has never had any issues when the app does. We record locally, and do not stream the data unless we are actively viewing. Uses very little data.","body@stringLength":"734","rawBody":"I didn't find this earlier, because I'm not having any problems. I was just looking to see if there was a recommended or better camera for satellite and found this.

We've been using DLink on a Gen 3 since July of 2016. Our only issue was when DLink pushed firmware updates about a year ago (we had to switch to static ip's vs dhcp internally then all good again). Intermittently the mydlink app won't see one camera, then a few minutes later it is there. Usually it works fine. I put a Raspberry Pi on site, running VNC (free). I use the mydlink app 99% of the time, and the VNC has never had any issues when the app does. We record locally, and do not stream the data unless we are actively viewing. Uses very little data.","kudosSumWeight":0,"repliesCount":1,"postTime":"2017-11-24T09:51:55.321-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:87533_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":26188},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:84871"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw5NTg2MCw5NTg2MA","node":{"__ref":"ForumReplyMessage:message:95860"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:22":{"__typename":"Rank","id":"rank:22","position":23,"name":"New 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Transmit/upstream data issues tonight","moderationData":{"__ref":"ModerationData:moderation_data:102324"},"body":"

pacetree

 

It's very possible that the issue you're experiencing is due to some pretty nasty weather around Albuquerque, NM, which is where your gateway is located.  The issue being intermittent makes it even more likely that this is the cause.  I'd keep my eye on the weather around there.    

 

However, if it doesn't clear up within the next few hours (or when the weather does) it might be something else, at which point you should definitely call.  The reps aren't back until Monday, and if it's still doing it then they can definitely take a look.  In the meantime, make sure the coax connector is finger tight at the back of the modem.  It doesn't need to be tighter than this, but it shouldn't be loose.  Also, if it doesn't clear up, try plugging the modem into a wall outlet if you presently have it plugged into a strip or surge protector, as those things can sometimes wreak a little havoc on the electricity throughput.  

 

Good luck.  :) 

 

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It's very possible that the issue you're experiencing is due to some pretty nasty weather around Albuquerque, NM, which is where your gateway is located.  The issue being intermittent makes it even more likely that this is the cause.  I'd keep my eye on the weather around there.    

 

However, if it doesn't clear up within the next few hours (or when the weather does) it might be something else, at which point you should definitely call.  The reps aren't back until Monday, and if it's still doing it then they can definitely take a look.  In the meantime, make sure the coax connector is finger tight at the back of the modem.  It doesn't need to be tighter than this, but it shouldn't be loose.  Also, if it doesn't clear up, try plugging the modem into a wall outlet if you presently have it plugged into a strip or surge protector, as those things can sometimes wreak a little havoc on the electricity throughput.  

 

Good luck.  :) 

 

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At first I thought the Hughes was kind of slow but as I said everything up it seems to all be functioning as well as can be expected, not perfectly as well as far as audio but the video seems to be pretty good.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-02-25T13:09:52.939-05:00","lastPublishTime":"2018-02-25T13:09:52.939-05:00","metrics":{"__typename":"MessageMetrics","views":10892},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:ThirdParty/message:78151/message:95860","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"399","rawBody":"I am a new customer with use and also with the ring devices and have found that they were simple to setup and work excellent as I get video from several different locations anytime I want. At first I thought the Hughes was kind of slow but as I said everything up it seems to all be functioning as well as can be expected, not perfectly as well as far as audio but the video seems to be pretty good.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:95860_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990369000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1739990369000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:95860_1":{"__typename":"Revision","id":"revision:95860_1","lastEditTime":"2018-02-25T13:09:52.939-05:00"},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"Revision:revision:102324_1":{"__typename":"Revision","id":"revision:102324_1","lastEditTime":"2018-07-14T22:02:30.888-04:00"},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1739990369000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"QueryVariables:ReplyList:message:102323:1":{"__typename":"QueryVariables","id":"ReplyList:message:102323:1","value":{"id":"message:102323","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ModerationData:moderation_data:102325":{"__typename":"ModerationData","id":"moderation_data:102325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:102325":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:102325","revisionNum":1,"uid":102325,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:102323"},"conversation":{"__ref":"Conversation:conversation:102320"},"subject":"Re: Transmit/upstream data issues tonight","moderationData":{"__ref":"ModerationData:moderation_data:102325"},"body":"
pacetree wrote:

Seems to be stable now.  Maybe I posted too soon.  Still had the issue better part of last hour.

This makes me think even more that it's weather related.  Hopefully it will remain stable.  :)  

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 wrote:

Seems to be stable now.  Maybe I posted too soon.  Still had the issue better part of last hour.

This makes me think even more that it's weather related.  Hopefully it will remain stable.  :)  

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I did not know that's where my gateway site is.  That makes perfect sense.  Now that I know that, I'll check for it in the future.  Thanks Gabe!

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I did not know that's where my gateway site is.  That makes perfect sense.  Now that I know that, I'll check for it in the future.  Thanks Gabe!

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pacetree

 

You're very welcome.  Happy to help.  :)  

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You're very welcome.  Happy to help.  :)  

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